Account and Billing
Client Money
Account Admin
- Do you charge account maintenance fee?
- What happens to my money if I die?
- How do I appoint a Power of Attorney?
- How can I close my account?
- I need to download my platform again. Where can I find the link?
- I forgot my password – what do I do?
Account Opening
- My country isn’t on the list to open an account. Why?
- Why was I required to provide additional documents?
- How much money do I need to open a trading account?
- Can I start with a Standard account and change to a Pro account later?
- Does Axi offer Swap Free accounts?
- Can I open a joint account?
Deposit and Withdrawal
- Withdrawal Status Explained
- What is considered a 3rd party?
- Can I deposit and withdraw funds to third parties?
- What if I have open positions when I submit a withdrawal request?
- What should I do if the card I used to fund my account with is closed, lost, stolen or expired ?
- Can I add a new Bank account to withdraw to?