Client Service Team
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Can I open an Axi Elite account if I have an Islamic faith?
Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...
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How do I qualify for an Axi Elite account?
To qualify for an Axi Elite account, you must have an account balance of USD 25,000 and be a professional investor.
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What is the turnaround time to be enrolled into the Axi Elite program?
The turnaround time is about 3-5 business days to be successfully enrolled into the program.
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How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
You may reach out to us through our live chat, email or give us a call to confirm your enrolment status.
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Can I delete trades from my Demo account history?
No. Trades cannot be removed from the Demo account history.
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Does Axi have FIFO trade rules?
Axi does not use a ‘First In, First Out’ method.
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Where are your trading servers located?
All Axi servers are located in New York and are hosted by Equinix in the NY4 Data Centre.
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What are the pip values on precious metals?
Metal Tick size Price per tick per full lot Gold 0.01 $1USD Silver 0.001 $5USD Platinum 0.01 $1USD Palladium 0.01 $1USD
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How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
Below are some examples explaining the formula for calculating the amount of margin required for trading precious metals: Gold (USD) - XAUUSD Silver (USD) - XAGUSD Platinum (USD) - XPTUSD Pall...
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What type of oil contracts do you offer?
Axi offers trading in West Texas Intermediary contracts (WTI) and Brent Crude contracts (BRENT).