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Client Service Team

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  • How is the Compensation Fund financed?

    The Compensation Fund is financed by the Financial Commission through the allocation of 10% of the monthly membership dues to the fund.

  • Who is covered?

    It is very important to understand that fund will only be used for a judgment that has been made by the Financial Commission; a member’s entire client base is not entitled to a payout from the comp...

  • How does it work?

    The Compensation Fund acts as an insurance policy for members’ clients. This fund will be held in a separate bank account and be only used should a member refuse to adhere to a judgment from the Fi...

  • Will Axi process withdrawals to e-wallets?

    Withdrawals can be processed to your available e-wallets if you deposit via e-wallet accounts prior to your withdrawal.

  • What is a CFD?

    CFD stands for Contract for Difference. It is effectively a “contract” between a buyer and seller (i.e. the trader and the broker), agreeing to pay the “difference” between the value of an asset at...