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Client Service Team

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Última actividad de Client Service Team
  • Client Service Team creó un artículo,

    Do you charge account maintenance fee?

    We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...

  • Client Service Team creó un artículo,

    How can I reset max drawdown?

    When you have selected a signal provider to copy you will have the option to add a Max Drawdown.  There are three levels to adjust in your Max Drawdown, where you can change the percentage levels: ...

  • Client Service Team creó un artículo,

    Are other traders able to copy my trades?

    Yes, other traders can follow you only if you choose to become a signal provider, but you cannot be a signal provider if you are already copying another signal provider. To find out more about beco...

  • Client Service Team creó un artículo,

    How fast are my trades copied from another trader?

    Copy trading is effectively real-time, with your trades typically executed less than a second after the trader you are copying the trades from. 

  • Client Service Team creó un artículo,

    How do I stop copying traders?

    You can stop copying trades at any time you like. Follow the steps below if you wish to stop copying trades from a master trader: Head over to ‘Accounts’ then the ‘Who am I copying’ section, where...

  • Client Service Team creó un artículo,

    How do I copy a trade?

    Copying a trade in the Axi Copy Trading app is quite simple! Follow the steps below: Find a trader to copy in the ‘Discover’ section and go to their profile.  Press ‘Copy’ and then confirm the fix...

  • Client Service Team creó un artículo,

    Does using the Axi Copy Trading app incur any additional charges?

    If you copy a master traders trades you may pay a subscription fee or performance fee. 

  • Client Service Team creó un artículo,

    Is the Axi Copy Trading app regulated?

    The app is provided by the Pelican Group who hold the relevant regulatory permissions to offer copy trading.   Is copy trading regulated? In certain jurisdictions, there are specific regulatory per...

  • Client Service Team creó un artículo,

    Do I have to have an account with Axi to register in the Axi Copy Trading app?

    Yes, you need an Axi trading account. Sign up for a live trading account.

  • Client Service Team creó un artículo,

    What language is the Axi Copy Trading app available in?

    The Axi Copy trading app is available in English.