Logo Help Center
OPEN ACCOUNT
Submit a request
العربية (الإمارات العربية المتحدة) Deutsch English (United Arab Emirates) English (AU) English (GB) Español (España) Español (México) Bahasa Indonesia Italiano Japanese (Japan) Polski Português do Brasil Русский ไทย Tiếng Việt 简体中文 繁體中文
Sign in

How can we help?

Do you charge account maintenance fee?
  1. Axi Support (Int)
  2. MetaTrader 4
  3. MT4 Troubleshooting

Menu

MT4 Troubleshooting

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

  • I have a Pro account and I can't trade. Why is that so?
  • What is an Invalid Stop Loss (SL) or Take Profit (TP)?
  • What are "Off Quotes"?
  • What does the "Market Closed" notification mean?
  • Why am I seeing a "Not Enough Money" notification?
  • MetaTrader 4 Connectivity Issues
  • What does the "Old Version" notification mean?
  • What does the "Trade is disabled" notification mean?
  • What does the "Invalid Account" notification mean?
  • What should I do if MT4 cannot connect?

Copyright © Axi Support (Int).

Axi is a trading name of AxiTrader Limited (AxiTrader), which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, PO Box 1510, Beachmont Kingstown, St Vincent and the Grenadines.

AxiTrader is 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348). Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors.

When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. AxiTrader is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances. Important legal documents in relation to our products and services are available on our website. You should read and understand these documents before applying for any AxiTrader products or services and obtain independent professional advice as necessary. AxiTrader Limited is a member of The Financial Commission, an international organization engaged in the resolution of disputes within the financial services industry in the Forex market. The information on this website is not intended for Australian and New Zealand residents.