Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
How can I close my Axi Trading Platform account?
Should you wish to close your Axi Trading Platform account, you can either email us at service@axi.com, or click on the “Account Closure” button under “More” > “Profile”. Please ensure there is no ...
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Client Service Team created an article,
Can Indicators and Expert Advisors be added to the Axi Trading Platform app?
We regret to inform you that indicators and Expert Advisors cannot be added to the Axi Trading Platform application.
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Client Service Team created an article,
“Oops, looks like we’re lost” error message
When the account is not linked properly, the markets won't load to allow you to trade, or the feed won't work, thus, you won't be able to see signals trades. Please click “Account” > “Link an accou...
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Client Service Team created an article,
“Already linked” error message
If you have multiple accounts, please check which account was most recently linked and match it to the correct email. If this doesn’t work, please contact our Client Services team at service@axi.co...
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Client Service Team created an article,
“Error registering account”
This error message means that you have already registered your Axi Copy Trading account previously. You may wish to try using a different email address to log in instead.
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Client Service Team created an article,
“Account does not exist” error message
You will need to register an account in the Axi copy trading application. Please click on "First time here? Create your profile now" on the Axi Copy Trading application.
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Client Service Team created an article,
What are the “Round up to minimum trade size” and “Copy existing trades” options on the Axi Copy Trading app?
If you select Round up to minimum trade size, it means you won't miss a trade. Copy existing trades means that you open the positions a signal has opened as soon as you start copying them.
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Client Service Team created an article,
Why can’t copiers find my signal on the Axi Copy Trading “Discover” page?
Please note that the App name and Signal name are not the same.You can create a Signal name by clicking “Account” > ” Edit profile” > “Signal name” and entering a Signal name. This is the name user...
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Client Service Team created an article,
I want some copiers to stop copying my signal. How can I do that?
Should you wish for some copiers to stop copying your signal, you may reach out to our Client Services team. Please ensure to provide your account number and email address, indicating the account n...
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Client Service Team created an article,
I haven’t received the email to reset my Axi Copy Trading password. What can I do?
This usually means you have not registered your email on the app before. Please click “First time here? Create your profile now”, enter your email address and password and log into the app. Please ...