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Client Service Team

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Latest activity by Client Service Team
  • Client Service Team created an article,

    How do I edit my profile information after creating an account?

    All you need to do is to login to your copy trading app and go under the “Account” tab, scroll down and under the “Manage” segment, click on “edit profile” and you can edit from there accordingly.

  • Client Service Team created an article,

    What is “Mirror Master Risk”?

    It means copying the relative risk ratio of the signal that you are copying. For example, buying GBP 5,000 of CAP40 on an account with balance GBP 100,000 will equate to5%; henceforth, your account...

  • Client Service Team created an article,

    Can IB client or account tagged under IB register for Axi Copy Trading?

    Yes. Regardless of whether you are tagged under IB, you would still be able toconnect to Axi Copy Trading, if the server that you are using is available on the application.

  • Client Service Team created an article,

    What is the maximum leverage I can use on Axi Copy Trading application?

    The maximum leverage will depend on the type of Axi account with us.

  • Client Service Team created an article,

    What is “Mirror Master Size”?

    It means copying the trade size of the trader that you wish to copy. For example, the trader you wish to copy has bought 10 contracts of HK50, you will buy the equivalent of 10 contracts of HK50.

  • Client Service Team created an article,

    What is Performance Fee?

    A performance fee is a fee charged to an account that relates to the performance ofthe copier. An example is that if you are copying a signal that is charging a 30% fee and youmake a profit of USD ...

  • Client Service Team created an article,

    What are the fees associated in trading cryptocurrencies here in Axi?

    Generally, there are no commission fees because all fees are already included inside the spreads.However, for cryptocurrency CFDs, financing charges may apply for holding a position overnight.For c...

  • Client Service Team created an article,

    What is staking?

    A form of benefit from holding certain cryptocurrencies by earning rewards and strengthening the security and efficiency of the blockchain. This works like interest-bearing time deposit accounts wh...

  • Client Service Team created an article,

    What is altcoin?

    An altcoin is any cryptocurrency other than Bitcoin. As of the start of 2022, there are over 14,000 cryptocurrencies. When people refer to cryptocurrencies, they are usually referring to altcoins.

  • Client Service Team created an article,

    Can I trade cryptocurrencies on weekends here in Axi?

    Our cryptocurrency products follow the underlying asset/exchange trading hours. Hence it operates 24 hours a day, 7 days a week. However, please take note that there will be trading break at 00:00-...