Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
Can I open an Axi Elite account if I have an Islamic faith?
Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...
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Client Service Team created an article,
What is the turnaround time to be enrolled into the Axi Elite program?
The turnaround time is about 3-5 business days to be successfully enrolled into the program.
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Client Service Team created an article,
What is leverage and what do I need to know?
Leverage allows you to open a trade using a small portion of your actual balance and borrowing the rest. Let´s assume you wish to open a position worth $100,000. Without any leverage on your accoun...
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Client Service Team created an article,
Can I add custom indicators to the iPhone app?
Unfortunately, it is not possible to add custom indicators to the MT4 iPhone app. The only indicators that are available are those in the default list.
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Client Service Team created an article,
Can I use multiple accounts on MT4 for Android?
You are only able to log into one account at one time on the application. However, you are able to switch between accounts if you wish to do so.
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Client Service Team created an article,
Can I delete trades from my Demo account history?
No. Trades cannot be removed from the Demo account history.
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Client Service Team created an article,
Does Axi have FIFO trade rules?
Axi does not use a ‘First In, First Out’ method.
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Client Service Team created an article,
Where are your trading servers located?
All Axi servers are located in New York and are hosted by Equinix in the NY4 Data Centre.
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Client Service Team created an article,
What are the pip values on precious metals?
Metal Tick size Price per tick per full lot Gold 0.01 $1USD Silver 0.001 $5USD Platinum 0.01 $1USD Palladium 0.01 $1USD
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Client Service Team created an article,
How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
Below are some examples explaining the formula for calculating the amount of margin required for trading precious metals: Gold (USD) - XAUUSD Silver (USD) - XAGUSD Platinum (USD) - XPTUSD Pall...