Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
We are improving our withdrawal policy
We are changing certain policies to make fund transactions safer for our traders. Starting from 01/06/2023, we will have a “back to source” policy. In the event you deposited to your trading acco...
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Client Service Team created an article,
Who is covered?
The Financial Commission is a free dispute resolution service for Axi's clients when we are unable to resolve a dispute to the client’s satisfaction.
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Client Service Team created an article,
How is the Compensation Fund financed?
The Compensation Fund is financed by the Financial Commission through the allocation of 10% of the monthly membership dues to the fund.
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Client Service Team created an article,
How does it work?
The Compensation Fund acts as an insurance policy for members’ clients. This fund will be held in a separate bank account and be only used should a member refuse to adhere to a judgment from the Fi...
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Client Service Team created an article,
Who is your liquidity provider?
Axi uses a selection of liquidity providers including major banks and other financial institutions. These are pooled to offer the best spreads to our traders. Some reputable liquidity providers tha...
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Client Service Team created an article,
What is a Contract for Difference (CFD)?
The term 'CFD' stands for Contract for Difference. It is effectively a “contract” between a buyer and seller (i.e. the trader and the broker), agreeing to pay the “difference” between the value of ...
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Client Service Team created an article,
Will Axi process withdrawals to e-wallets?
Withdrawals can be processed to your available e-wallets if you deposit via e-wallet accounts before your withdrawal. Kindly note that you can only withdraw up to the amount that you have deposited...