You can easily transfer funds between your trading accounts via the Client Portal by following these steps:

• Log in to your account through the Axi Trading Platform.
• Select the source account from which you want to transfer funds.

• Choose the destination account where you want the funds to be transferred.

• Enter the transfer amount. If the source and destination accounts have different currencies, the system will show the conversion rate. No conversion is required if both accounts share the same currency.

• Click on Confirm Transfer to proceed.
• A Processing Transfer Window will appear, and the transfer will be processed in a few seconds.
• Once the transfer is completed successfully, you will see a Transfer Successful message. The updated balance will then be shown on your Dashboard.

Important Note: If your account is suspended, you will not be able to perform any transfers from that account. In this case, please contact Customer Support for further assistance.

What to Do if Your Transfer is Unsuccessful

If your internal transfer doesn’t process correctly, here’s what to check:

• Ensure Sufficient Funds and Withdrawable Balance: Make sure the source account has a positive balance and that the transfer amount does not exceed the available withdrawable balance. Make sure the amount you enter is less than or equal to your available balance.
• Check the Transfer Amount: If the transfer amount is zero or too small (for currency conversion), the system will not process it. Enter an amount greater than zero.
• Verify Account Currency: If transferring between accounts with different currencies, ensure the amount is large enough to cover the currency conversion. You may need to adjust the transfer amount.
• Pending Transfers: If the transfer shows as "Pending" after a few seconds, check your Dashboard later. The transfer may still be processing or there may be a delay.
• Account Verification Needed: If your account(s) is/are frozen due to pending account verification, please complete the verification process within 28 days of your first deposit to enable the transfer. Ensure that all required documents are submitted to finalize the verification.

For more detailed information on common errors that can occur during an internal transfer, please refer to the Internal Transfer Errors and Solutions FAQ. If the issues persist, feel free to contact Customer Support for further assistance.