Why can't I transfer funds from my account?

There are several reasons why your internal transfer may fail. Here are some common issues and solutions:

• No Positive Account Balance:
  • Issue: You don’t have any trading accounts with a positive balance.
  • Solution: Deposit funds into your trading account first. You need at least one account with a positive balance to transfer funds.

• Transfer Amount is Zero:
  • Issue: You entered a transfer amount of zero.
  • Solution: Ensure you enter a transfer amount greater than zero.

• Insufficient Funds for Currency Conversion:

  • Issue: You’re transferring funds between accounts with different currencies, but the amount you entered is too small for the conversion to be valid.

  • Solution: Increase the transfer amount to ensure the conversion works correctly.

• Insufficient Balance to Transfer:
  • Issue: The transfer amount exceeds the available balance in your source account.
  • Solution: Check the available withdrawable balance and make sure the transfer amount does not exceed it.

• App or System Issue:

  • Issue: The transfer did not process due to a technical issue with the app or system. While the funds may have been deducted from the source account, they have not yet been credited to the destination account.

  • Solution: Wait a few minutes and check again. If the issue persists, contact Customer Support.