Terminal Errors and Additional Guide 4
Offline charts
In MetaTrader 4, an offline chart lets you continue to refer to a chart – for example, for research or analysis – without any updates taking place. To create an offline chart, follow the below steps:
- When a chart is open, click ‘File’ from the main menu, select ‘Save As,’ and save the file to the desired location.
- Close the MT4 platform then reopen it – the chart should still be displayed. You can minimize the chart but do not close it.
- Click ‘File’ in the main menu, then ‘Open Offline,’ and select the saved chart to view it in offline mode.
Why are there gaps in my chart? How do I fix gaps?
There are several reasons why gaps can occur in the platform, including:
- The product did not trade during this time. This can be due to public holidays or a break in trading for the underlying product.
- An interruption to the price fed on the broker's side.
- Data not loaded onto the platform, or data having been removed.
If the gap is caused by the product, and not through trading, there is no way to fill the gap.
If the issue has been caused by an interruption of the price feed, this will generally be fixed by the broker.
If the data has not loaded into the chart there are 3 ways to resolve it.
- Right-click on the chart and select ‘Refresh.’
- Data will need to be downloaded and loaded into the chart.
To complete this, click 'Tools’ then ‘History Center.’ Find the correct symbol and period, then select the download button.
If you have received data from a third party, you will be able to load the file into the platform by selecting the Import option.
- Open the platform, click ‘File’ in the main toolbar, and go to ‘Open data folder.’
From the new panel, select the ‘History’ folder, Select the correct server, and delete the files from this folder. This will start a rebuild of the data.
What does the "Old Version" notification mean?
If you are running an older version of MT4, it will need to be updated before you can continue trading. To check the current version of MT4 you are running, click “Help” in the main menu and then “About” to display the latest build number.
To update your platform, download the latest version of MT4 from the Axi Client Portal or Axi website.
What are "Off Quotes"?
Since Off Quotes can be attributed to several technical reasons, we would recommend contacting our Client Experience team to assist with your specific query.
What does the volume on my chart indicate?
The volume indicator on MT4 tracks the amount of price changes for a particular product during the selected period. It does not show the number of contracts or volume that has been traded.
To select the volume, right-click on the chart then go to ‘Volume.’ Alternatively, click Ctrl+L.
MT4 platform not saving my chart settings or profiles
If your settings, preferences, or profiles are not saving and the MT4 platform will only load using the default settings, a common cause is a corrupt terminal folder. This can usually be fixed in one of two ways:
- You may need to uninstall the MT4 platform and reinstall it. If you need to download the platform again, locate the email sent to you when you first opened your trading account, or login to the Axi Client Portal and locate the MT4 download section; or
- Close the MT4 platform and locate the file named “ini” within the ‘Configurations’ folder. Rename this file terminal and restart the application. This will generate a new terminal.ini file.
What timeframes are available for my charts?
The MT4 platform allows 9 different timeframes per chart. The timeframes start with an M, H, D, W, and MN. These stand for Minutes, Hours, Days, Weeks, and Months. This is then followed by the time intervals of 1, 5, 15, 30, and 4. You can find these 9 timeframes at the top toolbar area of MT4, just above that charts, showing as M1, M5, M15, M30, H1, H4, D1, W1, and MN.
To change the timeframe, select the chart and then select the period from the top toolbar.
Alternatively, the timeframe can be changed by right clicking on the chart, selecting 'Timeframes’ then your preferred option.
Why do I see a line chart when I changed it to candlesticks?
The most common reason for issues with chart types is due to a different chart being selected. When changing the chart type, make sure you have selected the correct chart. You may also need to use the ‘Zoom In’ tool for the change to be visible.
How do I add indicators to my chart?
Indicators can be found in the ‘Navigator’ panel, along with Expert Advisors. Once the correct indicator is loaded, drag and drop the indicator onto the correct chart.
A new panel will appear displaying multiple tabs which can be customized for inputs, colors, and visualization.
Once the settings are correct, click ‘OK’ and the indicator will be applied to the chart.