Withdrawal rules and cancellations
A. Return to Source
All withdrawal methods are subjected to Return to Source (RTS). This means that the client can only withdraw up to the amount they deposit with the specific method they used to deposit before any other withdrawal method is made available in their portal.
In other words, you can only withdraw up to the amount you have deposited before making profits. You must withdraw the full balance from the account because the remaining balance is less than the minimum withdrawal amount for the method. This means you must withdraw the remaining RTS (return to source) shown for your account.
You need to input the amount into the Bank currency field and click re-calculate to get the amount in normal currency (this will clear the full RTS amount, and the client can withdraw via other methods).
IMPORTANT: The RTS balance must be consumed and cannot be removed. If you no longer have access to the specific credit or debit card associated with your RTS balance (e.g., lost, expired, or canceled), you will need to provide a letter from your bank confirming that the account has been closed. However, if the card is lost or no longer in your possession, as long as the bank account linked to the card is still active, you will continue to receive the funds.
B. Profits
All profits must be withdrawn via the available method.
C. Open positions
When you make a withdrawal, the nominated amount is automatically deducted from your available equity and will no longer be available to cover open positions.
Before making a withdrawal request, please ensure you carefully consider the amount of margin required to hold open positions and ensure you retain enough to cover your needs. Managing margin and risk is the sole responsibility of the client and Axi cannot accept any responsibility if your withdrawal results in trades being stopped out.
Cancel Withdrawal and Withdrawal Status Explained
Please note: We cannot cancel the withdrawal request once it is processed and sent.
If you apply for a withdrawal but decide not to proceed with it, you can cancel the request if it has not yet been processed.
To cancel a withdrawal, log in to the Axi Client Portal, navigate to the “Funds” tab, click on “Withdraw Funds” and you will be able to “View Pending Requests.” Each request will have a unique reference code (Ref#). To see if the request can be canceled, use your mouse to hover over the “Cancel” icon. If it is eligible, the icon will turn red.
If you proceed to cancel the withdrawal, a request to confirm the process will pop up. If you choose to confirm, you will receive an email confirming the cancelation of your withdrawal request. A withdrawal will then transition through different statuses prior to being released from Axi, as outlined below:
| Status | Information |
| Account verification pending | Your request has been received, but we need to verify the destination account. In other words, we need to confirm that you are the owner of the bank account. |
| Requested/Pending review | Your request has been received, and one of our team will review the withdrawal details. |
| Payment being reviewed | A team member has your payment under review. |
| Queued for processing | Your request has been successfully reviewed and is now scheduled for release. |
| Payment sent to be processed by provider | Your payment has been successfully sent via our bank or payment processor. You will receive an email with further information about the payment. |
If you are unable to cancel the withdrawal directly from the Client Portal, please contact our Client Services team as soon as possible and we may be able to cancel the request manually.
Please note: Once processed a withdrawal request cannot be cancelled.