Withdrawal requests are processed Monday to Friday during normal business hours. All requests received outside of these hours will be processed on the next business day.

Once received, we aim to process your withdrawal request within 1-2 business days. The amount of time it takes for a withdrawal to be cleared and appear in your account will vary depending on the withdrawal method used. Below is an approximate guide to withdrawal times using common withdrawal methods:

• International Bank Transfer – 2-5 business days
• Local/Internet Banking – 1- 3 business days (varies by region)
• Cryptocurrency - Instant* (once your request has been processed*)
• Credit/Debit Card - Instant* (once your request has been processed*)
  
  • Credit/Debit Card Refund - 5-7 business days. Please note that the timeframe also depends on your bank.
• E-wallet – Instant to 1- 3 business days (once your request has been processed*) (varies by region)

*Instant payments may still take a few minutes to reach your account after being processed.

**We aim to process your withdrawal request within 1-2 business days.

Please note: Public/bank holidays can delay the receipt of payments. If you do not receive your funds after the expected period, please contact our Client Service team.

Additionally, any payment confirmation (e.g. for bank transfer) can be provided after 3-5 business days that the payment was processed and sent.

For more information on withdrawal timeframes, view our withdraw funds page.

Online Form Request

Clients can request to check their withdrawal status directly via the online request forms. To do so, they need to go to the Help Center and click on 'Submit a Request.' 

Under 'What do you need help with?', the client will choose 'Withdrawal Enquiry Form' and fill out all the required fields.