To remove stored payment details from your Axi profile, please contact our Client Services team to confirm your account number and a reason for removing the payment method.
Removing a debit/credit card
To remove a debit/credit card from your account profile, you must verify the request by providing photographic copies of the front and back of the card. This verification is required for fraud protection and to help ensure the security of your account.
Please note: All photos must clearly display the full card, with all four corners visible.
The Front copy must show the following details:
- Cardholder name
- Expiry date
- Name of the bank/institution
- First AND last four digits of the card number – IMPORTANT! For additional security, please ensure the center 8 digits are covered before submitting the image.
For the Back copy, it must show the following details:
- Your signature - IMPORTANT! For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image.
Lost or stolen card
If your card is lost, stolen, you no longer possess it, or the account is closed, please email service@axi.com to request the removal of the card from our system. In the email, please confirm your account number and state the reason why you cannot provide a copy of the card, and why you wish to remove it from your account.
Please note: For the security of your account, additional information may be requested.