Debit/Credit Card
To update details related to a debit/credit card (e.g. incorrect/expired expiration date, typo on the cardholder's name), you will need to provide photographic copies of the front and back of the card. This verification is required to help ensure the security and protection of your account.
Please note:
-All photos must clearly display the full card, with all four corners visible. For the security of your account, additional information may be requested.
-For the security of your account, additional information may be requested.
The Front copy must show the following details:
- Cardholder name
- Expiry date
- Name of the bank/institution
- First AND last four digits of the card number – IMPORTANT! For additional security, please ensure the center 8 digits are covered before submitting the image
For the Back copy, it must show the following details
- Your signature - IMPORTANT! For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image
E-wallet email
The email address used for your account can be updated directly from your e-wallet account.
If you wish to change your e-wallet address for withdrawal, you must first make a deposit with the new email address before you can withdraw via the new email address on your E-wallet.
You may also delete your existing email address by contacting our Client Service team.
Please note: The email address can only be changed after you have withdrawn funds back to the same source (refer to our Return to Source policy for more details). The email registered to your Axi MT4 trading account does not need to be the same address used to register your e-wallet account (e.g., Skrill/Neteller)
Cryptocurrency return address
You are able to change your Cryptocurrency Address or Network directly from the Axi Client Portal. When you request a new address, a verification number will be sent to your nominated mobile phone or email address to authorize the change.
Please note: You can only have one registered address at a time. When you confirm a change to your preferred address, the existing address will be removed.