Updating Personal Details and Closing the Account

Date of Birth and Name

Name

To update your Name, please log in to the Axi Trading Platform and navigate to "MyAxi." Click on "Account Status," then under "Verify ID," select "Fix now." This will allow you to update your name once you upload your Proof of Identification.

If you encounter any issues, please reach out to Customer Support via email or Live Chat through the in-app Customer Support page. They will assist you with the necessary updates.

Date of Birth

If you want to update your Date of Birth, you can do this directly via the Axi Trading Platform.

If you encounter any issues, please reach out to Customer Support via email or Live Chat through the in-app Customer Support page. They will assist you with the necessary updates.

Email and Residential Address

If you need to update or change any personal details such as your Email or Residential Address (within the country or abroad), please contact Customer Support through email or Live Chat on our in-app Customer Support page. They will guide you through the required updates.

How do I close my account?

If you wish to close your account, you can do so by following these steps:

• Open the “MyAxi” screen, which is located at the top left corner of the dashboard.
• Click on “Profile”.
• Select “Close Account”.