We are changing certain policies to make fund transactions safer for our traders.
Starting from 01/06/2023, we will have a “back to source” policy. In the event you deposited to your trading account using a credit or debit card, a subsequent withdrawal request will result in funds being returned to the same card used for the deposit.
This update will help keep your funds safe and reduce the risks associated with fraudulent activity and unauthorized withdrawals. Please note that any profits earned on your trading account can still be withdrawn by bank transfer.
We understand that this may cause some inconvenience, but we hope that you understand the importance of these new measures. The safety of your funds is always a top priority.
Q: Why are withdrawals now being returned to the original deposit source?
A: We are introducing this change to simplify our withdrawal process and to provide you with a more streamlined experience when it comes to managing your funds. By returning all withdrawals to the original deposit source, we hope to reduce any confusion or delays that may occur when processing withdrawals. Additionally, this change allows us to enhance our efforts to keep your funds safe.
Q: Will I still be able to withdraw my profits by bank transfer?
A: Yes, all deposits via bank transfer will be returned by bank transfer. Any profits earned on your trading account can also be withdrawn by bank transfer.
Q: What happens if I have made multiple deposits using different payment methods?
A: If you have made multiple deposits using different payment methods, your withdrawals will be processed back through the payment method used for each deposit.
Q: Will this change affect my past deposits?
A: No, this change will only affect deposits made after the [go-live date]. Any previous deposits made will still be eligible for withdrawal via any payment method.
Q: How long will it take for my withdrawal to be returned to the original deposit source?
A: The processing time for withdrawals may vary depending on the payment method used. However, we aim to process all withdrawals in under 12 hrs and will keep you informed of the status of your withdrawal request.
Q: What if I no longer have access to the original deposit source?
A: If you no longer have access to the original deposit source, please contact our customer support team who will be happy to assist you in finding a suitable solution.
Q: Can I still make a withdrawal request to a different payment method?
A: No, all withdrawals will be returned to the original deposit source used to fund your trading account. Profits can be returned using any available payment method.
Q: What if I have additional questions or concerns?
A: If you have any additional questions or concerns, please do not hesitate to contact our customer support team at firstname.lastname@example.org who will be happy to assist you.