Knowledge base

• About Axi

  Negative Balance

  • Negative Balance and Protection
  • Slippage and Negative Balance Scenarios

  Complaint

  • How can I make a complaint?
  • Complaint - External Dispute Resolution

  Regulator

  • Is Axi licensed or authorized or regulated?

  Company and Working Hours

  • Key information About Axi
  • What services does Axi provide?
  • Contacting the Customer Support Team

• Getting Started

  Setting up an Account

  • How many live accounts can I have with Axi?
  • Can I open an account if I reside in the United States?
  • How long does it take to verify my account and get login details?
  • Can I open an Axi account from a foreign country?
  • Can I open an account if I reside in Ontario, Canada?
  • How to open an Axi trading account

  See all 9 articles

  How to start trading with Axi

  • Does Axi offer bonuses or special promotions?
  • Types of orders
  • What is Slippage
  • Trading Strategies
  • Learn to Trade
  • Basic Trading Terms

  See all 16 articles

• Trading Platform: MetaTrader

  MetaTrader 4 - General Information

  • Does Axi offer MT5 trading accounts?
  • What is MetaTrader 4 (MT4)?
  • How much do I need to open a trade position?
  • What is Market Watch?
  • What is Terminal Window?
  • What is the Navigator?

  See all 8 articles

  MT4 Windows

  • Windows: How to Place an Order in MT4
  • MT4: How do I show the ASK price?
  • How do I set a Stop Loss or Take Profit?
  • How to login into my MT4 trading account?
  • How to download and uninstall MT4 on Windows
  • Navigating MT4 on Windows device

  See all 12 articles

  MT4 Android

  • How to log in and log out of MT4 on Android
  • Placing/Modifying/Viewing/Closing trades/orders via Android
  • Can I use multiple accounts on MT4 for Android?
  • How to download and Remove the MT4 platform on my Android device
  • How to add and remove pairs on the MT4 Android app?
  • Can I use indicators and Expert Advisors on the Android MT4 app?

  See all 9 articles

  MT4 MacBook

  • MacBook: How to Place an Order in MT4
  • MT4: How do I show the ASK price?
  • MacBook: How do I set a Stop Loss or Take Profit?
  • How to login into my MT4 trading account?
  • How to Download and Remove MT4 on a MacBook
  • How do I zoom in/out of a chart?

  See all 12 articles

  MT4 iPhone

  • How to log in and log out of MT4 on iPhone
  • Can I use multiple accounts on the MT4 iPhone app?
  • Placing/Modifying/Closing trades/orders via iPhone
  • How to download and Remove the MT4 platform on an iPhone device
  • How to add and remove pairs on the MT4 iPhone app?
  • Can I use Indicators and Expert Advisors on iPhone MT4?

  See all 11 articles

  MT4 WebTrader

  • Adding Symbols to the MT4 WebTrader
  • How to Place an Order via MT4 WebTrader
  • How do I set a Stop Loss or Take Profit?
  • How to Modify and Close an Order
  • Navigating MT4 WebTrader

  MT4 Troubleshooting

  • What does the error "Invalid Account/Authorization Failed" mean?
  • What does the error "No Connection" mean?
  • How to show the Ask and Bid Line
  • Why does my platform not perform the live update?
  • How can I show multiple charts on my platform?
  • Is it possible to use TradingView?

  See all 46 articles

• Trading Platform: Axi Trading Platform (Mobile App)

  General Overview

  • Difference between Axi Trading Platform and MT4
  • How can I make a Complaint?
  • In which countries is the Axi Trading Platform available for trading?
  • What is the Axi Trading Platform?

  How to Open an Account and Install the Platform

  • Can my account be linked to a Partner?
  • How to Download and Install the Axi Trading Platform
  • Required Information for Opening an Account

  Markets

  • What markets can I trade in on the app?

  Trading

  • Trading with Axi Trading Platform
  • Important Trading Terms for Axi Trading Platform

  Margin and Leverage with Axi Trading Platform

  • Margin for the Axi Trading Platform
  • Leverage for the Axi Trading Platform

  Account Maintenance

  • How do I change my password with Axi Trading Platform?
  • How do I close my account with Axi Trading Platform?
  • How to change Email and Address with Axi Trading Platform?
  • How to change Name and Date of Birth with Axi Trading Platform?
  • Maintenance of your Axi Trading Account

  Axi Trading Platform Troubleshooting

  • What does a "duplicate account" error mean during signup?
  • Why am I seeing an "email error" during signup?
  • What does a "password error" mean during signup?
  • What does a "Date of Birth error" mean during onboarding?
  • What does a "valid phone number" error mean during onboarding?

• Trading Accounts

  Account Types

  • Standard and Pro accounts
  • Premium / Swap Free / Axi Elite Account
  • Changing the currency of your trading account
  • Choosing a trading account

  Axi Select

  • Can I reset my Edge Score more than one time?
  • Determining Trade / Edge Score
  • How and When Payouts Are Transferred
  • Timing of Withdrawals and Impact on Profits
  • What is Axi Select
  • How can I join and register for Axi Select?

  See all 44 articles

  Axi Elite

  • How do I apply for an Axi Elite account?
  • Axi Elite Account
  • Axi Elite requirements and criteria

  Demo Accounts

  • Adding or Removing Funds from Demo Account
  • Demo account expiration
  • Changing Leverage of my Demo Account
  • Opening a Demo Account
  • Difference between a Live and a Demo account
  • Reset password on a Demo account

  See all 9 articles

  Joint and Corporate Accounts

  • All about Corporate Accounts
  • Important definitions for Corporate Accounts
  • All about Joint Accounts

  Swap Free / Islamic Trading Account

  • Swap-Free / Islamic account
  • Fee revision in Swap Free Accounts

  Inactive / Archived Account

  • Will I always be charged an inactivity fee?
  • Why was I charged twice for inactivity fees?
  • What is an Inactive / Archived Account?
  • New Account after Old Account Archived/Inactive
  • Why was $10 deducted from my account?

• Deposits and Withdrawals: MetaTrader

  Bank Account

  • Issues with Adding a Bank Account
  • Depositing and Withdrawing via Bank Account
  • Adding and Removing a Bank Account
  • Banking Terminology

  Funding your Trading Account

  • What is the minimum deposit amount?
  • Are Broker to Broker transfers allowed?
  • When will my deposit reach my account?
  • Unsuccessful Deposit
  • What can I do to avoid being a victim of a fraud?
  • Making a deposit

  See all 9 articles

  Withdrawing from your Trading Account

  • Understanding Return to Source and Profit Rules
  • How long does a withdrawal take?
  • Why have I not received my withdrawal?
  • Minimum withdrawals and Withdrawal fees
  • Making a Withdrawal
  • Understanding Your Withdrawal Balance

  See all 10 articles

  Payment Methods

  • What should I do if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?
  • Adding a Payment Method
  • Updating a Payment Method
  • Removing a Payment Method

  Internal Transfer

  • Internal Transfer

• Deposits and Withdrawals: Axi Trading Platform (Mobile App)

  Deposit via Mobile App

  • Deposits via Axi Trading Platform

  Withdrawal via Mobile App

  • Withdrawal via Axi Trading Platform

• Markets

  Fees & Charges in my Trading Account

  • What is Swap, Triple Swap and Swap Rate
  • What is Rollover?
  • What is Dividend?

  Forex CFD

  • What is the difference between a Long or Short position in Forex?
  • Trading hours for forex pairs and CFDs
  • Trading Forex CFD
  • How do I calculate Profit and Loss?

  Trading Commodities and Bullion CFDs

  • How can I trade gold with Axi?
  • Trading hours for Metals and Commodities CFDs
  • Precious metals available to trade
  • Trading Commodities CFD
  • What is the difference between Cash CFDs and Futures CFDs?

  Shares CFD / Stocks

  • Trading hours for share CFDs
  • Trading Shares CFD
  • Dividends and tax on Share CFD
  • Trading on IPO
  • W8-BEN and Stocks/Shares CFD
  • Stock Corporate Actions

  Cryptocurrency CFDs

  • Trading Cryptocurrency CFDs
  • Cryptocurrency fees
  • What is the difference between cryptoassets and cryptocurrency CFDs?
  • What is staking?

  Indices trading

  • Trading hours for indices
  • What is indices trading?
  • Fee charges on indices trading
  • Are your indices a future or spot price?

  Margin and Leverage

  • Margin stop out levels
  • What is Margin Call?
  • MT4: How can I change my leverage?
  • Can I lose more money than I have in my account?
  • Everything you should know about Margin
  • Margin requirements and calculations

  See all 8 articles

  Trading Calculator

  • Trading calculators

  Trade Investigation

  • How to Request a Trade Investigation

• My Axi Account

  Documents

  • Will I receive Daily Statements and Monthly Statements once I start trading?
  • Do you offer any documents only displaying deposits and withdrawals?
  • What documents can I request from Axi?
  • Account / Financial Statement
  • Account Confirmation Letter

  Fees and Charges

  • Do you charge account Maintenance Fee?
  • Inactivity Fees and Administrative Charges

  Client Portal

  • Client Portal: Trading Accounts Tab
  • Client Portal: Funds Tab
  • Client Portal: Tools Tab
  • Client Portal: Need Help Tab
  • How do I change the language in the Client Portal?

  Account Maintenance

  • How can I change my password?
  • Name and Date of Birth Change
  • Email and Residential Address Change
  • Phone Number and Language Change
  • Updating Personal Information

  Account Closure

  • I have more than one account, can I close just one of my accounts?
  • How can I close my account?
  • Will you close my account if it has a zero balance?
  • What will happen to my money in the event of my death?
  • Account Closure and New Account

• Partnerships

  Affiliates

  • How do you become an Axi Affiliate?
  • Affiliate: Payments and Commission
  • Everything you should know about Affiliates
  • Using the Axi Affiliate Portal

  Introducing Broker

  • Introducing Broker: Commission
  • How to link / unlink my account to an Introducing Broker?
  • Closing a Rebate Account
  • How can I reset my Introducing Broker's Account password?
  • How to use the Axi Introducing Broker (IB) Portal
  • How to become an Introducing Broker (IB)

  Money & Asset Managers - MAM Accounts

  • How does MAM get paid?
  • MAM Deposits/Withdrawals
  • About MAM accounts
  • MAM Master and MAM Investor Definition
  • Using the MAM terminal
  • MAM allocation methods offered by Axi

  Money & Asset Managers - PAMM Accounts

  • Unsubscribe from the PAMM strategy or fully withdraw funds
  • How can I close my PAMM account?
  • Everything you need to know about PAMM accounts
  • How to apply for a PAMM account
  • Using the Axi PAMM Portal
  • Axi PAMM Portal: Deposit and Withdrawal

  See all 7 articles

• Trading Tools

  Axi Copy Trading

  • Axi Copy Trading Troubleshooting
  • Changing the size of the trade copied
  • Copy Trading and Partnership
  • Copy Trading Multi Account Feature
  • Copying Signal Providers
  • Everything else to know about Signal Providers

  See all 23 articles

  Other Trading Tools

  • Does Axi allow Expert Advisors?
  • Expert Advisors Issues
  • What other trading tools does Axi offer?
  • How to install an EA (Expert Advisor)
  • What are Expert Advisors?

• Videos

  General

  • How to Download, Set Up, and Use the Copy Trading App: A Complete Guide
  • Why Use Copy Trading? Top Advantages Explained
  • New to Copy Trading? Setting Up Your Profile
  • How to Sign Up for Copy Trading
  • Axi Select and Phases Explained
  • What is Edge Score?

  See all 28 articles