Knowledge base

• About Axi

  Negative Balance

  • Negative Balance and Protection
  • Slippage and Negative Balance Scenarios

  Complaint

  • How can I make a complaint?
  • Complaint - External Dispute Resolution

  Regulator

  • Is Axi licensed or authorized or regulated?

  Company and Working Hours

  • Key information About Axi
  • What services does Axi provide?
  • Contacting the Customer Support Team

• Trading Platforms

  How to start trading with Axi

  • Learn to Trade
  • Basic Trading Terms
  • Choosing a trading platform
  • Types of orders
  • What is Spread, Pip, Point, Tick and Lot Size?
  • What is Slippage

  See all 7 articles

  Axi Trading Platform

  • Trading Strategies for Axi Trading Platform
  • What is the Axi Trading Platform?
  • Difference between Axi Trading Platform and MT4
  • Required Information for Opening an Account
  • Opening an Account with Axi Trading Platform
  • Deposits via Axi Trading Platform

  See all 15 articles

  MetaTrader 4 - General Information

  • What is Market Watch?
  • How much do I need to open a trade position?
  • Open Markets

  MT4 Windows

  • How to download and uninstall MT4 on Windows
  • Navigating MT4 on Windows device
  • Adding symbols to trade
  • Placing/Modifying/Closing trades/orders via Windows
  • Adding indicators in a Windows device
  • MT4 Trading Report/History

  MT4 Android

  • How to download and Remove the MT4 platform on my Android device
  • Navigating MT4 on Android device
  • Can I use multiple accounts on MT4 for Android?
  • Adding currency pairs to the quote list
  • Placing/Modifying/Viewing/Closing trades/orders via Android
  • Can I use indicators and Expert Advisors on the Android MT4 app?

  See all 8 articles

  MT4 MacBook

  • How to Download and Remove MT4 on a MacBook
  • Placing/Modifying/Closing trades/orders via MacBook
  • How to navigate MT4 with my MacBook device
  • Expert Advisors and Indicators on the MacBook
  • MT4 Trading Report / History

  MT4 iPhone

  • How to download and Remove the MT4 platform on an iPhone device
  • Navigating MT4 on iPhone
  • Can I use multiple accounts on the MT4 iPhone app?
  • How to add and remove pairs on the MT4 iPhone app?
  • Placing/Modifying/Closing trades/orders via iPhone
  • Can I use Indicators and Expert Advisors on iPhone MT4?

  See all 9 articles

  MT4 WebTrader

  • MT4 WebTrader
  • Adding Symbols to the MT4 WebTrader
  • Placing/Modifying/Closing trades/orders via MT4 WebTrader

  MT4 Troubleshooting

  • Terminal Errors and Additional Guide
  • Terminal Errors and Additional Guide 2
  • Terminal Errors and Additional Guide 3
  • Terminal Errors and Additional Guide 4
  • Terminal Errors and Additional Guide 5
  • Terminal Errors and Additional Guide 6

• Trading Accounts

  Joint and Corporate Accounts

  • All about Corporate Accounts
  • Important definitions for Corporate Accounts
  • All about Joint Accounts

  Account Types

  • Choosing a trading account
  • Standard and Pro accounts
  • Premium / Swap Free / Axi Elite Account
  • Changing the Currency of your trading account
  • Does Axi offers fixed spreads?

  Inactive / Archived Account

  • What is an Inactive / Archived Account?
  • New Account after Old Account Archived/Inactive

  Axi Select

  • Axi Select and Unique Trade
  • What is Axi Select
  • How do I join Axi Select?
  • Qualifying for Axi Select
  • What is an Allocation account?
  • Can you explain how the funding multiplier works?

  See all 18 articles

  Axi Elite

  • Axi Elite Account
  • Axi Elite requirements and criteria

  Demo Accounts

  • Opening a Demo Account
  • Difference between a Live and a Demo account
  • Are the spreads on your demo account the same as live?
  • Demo account expiration
  • Adding or Removing Funds from Demo Account
  • Reset password on a Demo account

  See all 7 articles

  Swap Free / Islamic Trading Account

  • Swap-Free / Islamic account
  • Fee revision in Swap Free Accounts

• Deposits and Withdrawals

  Bank Account

  • Adding and Removing a Bank Account
  • Depositing and Withdrawing via Bank Account
  • Banking Terminology

  Withdrawing from your Trading Account

  • Making a Withdrawal
  • Minimum withdrawals and Withdrawal fees
  • How long does a withdrawal take?
  • Why have I not received my withdrawal?
  • Withdrawal rules and cancellations
  • Negative balance and Withdrawal

  See all 8 articles

  Funding your Trading Account

  • What can I do to avoid being a victim of a fraud?
  • Making a deposit
  • Unsuccessful Deposit
  • What is the minimum deposit amount?
  • When will my deposit reach my account?
  • Deposit fees

  See all 8 articles

  Payment Methods

  • Adding a Payment Method
  • Updating a Payment Method
  • Removing a Payment Method

  Internal Transfer

  • Internal Transfer

• Markets

  Fees & Charges in my Trading Account

  • What is Swap, Triple Swap and Swap Rate
  • What is Rollover?
  • What is Dividend?
  • Open positions over the weekend/holidays

  Forex CFD

  • Trading Forex CFD
  • Trading hours for forex pairs and CFDs
  • How do I know when major economic news announcements are due?
  • How do I calculate Profit and Loss?

  Trading Commodities and Bullion CFDs

  • Trading Commodities CFD
  • What is the difference between Cash CFDs and Futures CFDs?
  • Precious metals available to trade
  • Trading hours for Metals and Commodities CFDs

  Shares CFD / Stocks

  • Trading Shares CFD
  • Dividends and tax on Share CFD
  • W8-BEN and Stocks/Shares CFD
  • Trading on IPO

  Cryptocurrency CFDs

  • Trading Cryptocurrency CFDs
  • What is the difference between cryptoassets and cryptocurrency CFDs?
  • Cryptocurrency fees
  • What is staking?

  Indices trading

  • What is indices trading?
  • Fee charges on indices trading
  • Are your indices a future or spot price?

  Margins and Leverage

  • Everything you should know about Margin
  • Margin requirements and calculations
  • What is Margin Call?
  • Everything to know about Leverage
  • How can I change my leverage?
  • Can I lose more money than I have in my account?

  Trading Calculator

  • Trading calculators

  Trade Investigation

  • How to Request a Trade Investigation

• My Axi Account

  Documents

  • What documents can I request from Axi?
  • Account / Financial Statement
  • Account Confirmation Letter

  Fees and Charges

  • Do you charge account Maintenance Fee?
  • Inactivity Fees and Administrative Charges

  Client Portal

  • Client Portal: Trading Accounts Tab
  • Client Portal: Funds Tab
  • Client Portal: Tools Tab
  • Client Portal: Need Help Tab
  • How do I change the language in the Client Portal?

  Account Closure

  • How can I close my account?
  • Account Closure and New Account
  • What will happen to my money in the event of my death?

  Account Maintenance

  • Phone Number and Language Change
  • Email and Residential Address Change
  • Name and Date of Birth Change
  • Updating personal information
  • How can I change my password?

  Setting up an Account

  • How to open an Axi trading account
  • Can I open an Axi account from a foreign country?
  • Documents Required to Open an Account
  • Subaccounts and Account Change

• Partnerships

  Money & Asset Managers - MAM Accounts

  • About MAM accounts
  • MAM Master and MAM Investor Definition
  • MAM Deposits/Withdrawals
  • How does MAM get paid?
  • Using the MAM terminal
  • MAM allocation methods offered by Axi

  Money & Asset Managers - PAMM Accounts

  • Everything you need to know about PAMM accounts
  • How to apply for a PAMM account
  • Using the Axi PAMM Portal
  • Axi PAMM Portal: Deposit and Withdrawal
  • Axi PAMM Portal: Statement sand Performance Fees
  • How can I close my PAMM account?

  Introducing Broker

  • How can I reset my Introducing Broker's Account password?
  • How to link / unlink my account to an Introducing Broker?
  • Closing a Rebate Account
  • Introducing Broker: Commission
  • How to use the Axi Introducing Broker (IB) Portal
  • How to become an Introducing Broker (IB)

  Affiliates

  • How do you become an Axi Affiliate?
  • Payments and Commission
  • Using the Axi Affiliate Portal
  • Everything you should know about Affiliates

• Trading Tools

  Other Trading Tools

  • What are Expert Advisors?
  • Expert Advisors Issues
  • What other trading tools does Axi offer?

  Axi Copy Trading

  • Axi Copy Trading Troubleshooting
  • Copy Trading and Partnership
  • Copying Signal Providers
  • Everything to know about Signal Providers
  • Fees and Charges
  • How do I link / unlink / switch my account?

  See all 16 articles