Knowledge base
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Account and Billing
Corporate Account
- Who are the shareholders/Ultimate Beneficial Owners that I need to declare?
- How long is the process of opening a corporate account?
- Is there any additional document required if I am a citizen/resident of the US or Puerto Rico?
- Can a corporate account apply for Axi Elite/ Wholesale / Sophisticated investor?
- What are the Corporate Documents required?
- What are bearer shares?
Cryptocurrency Deposits
- Are there any crypto deposit restrictions?
- Are there any crypto withdrawal restrictions?
- Are there any fees when depositing cryptocurrencies to my trading account?
- Do I need to indicate a Tag for Ripple and Stellar payments?
- How can I confirm whether I hold USDT ERC-20?
- What cryptocurrencies does Axi support?
Client Money
Account Admin
- Do you charge account maintenance fee?
- What happens to my money if I die?
- How do I appoint a Power of Attorney?
- How can I close my account?
- I forgot my password – what do I do?
- How do I change my leverage?
Account Opening
- My country isn’t on the list to open an account. Why?
- Why was I required to provide additional documents?
- How much money do I need to open a trading account?
- Can I start with a Standard account and change to a Pro account later?
- Does Axi offer Swap Free accounts?
- Can I open a joint account?
Deposit and Withdrawal
- Are Broker to Broker transfers allowed?
- Withdrawal Status Explained
- What is considered a 3rd party?
- Can I deposit and withdraw funds to third parties?
- What if I have open positions when I submit a withdrawal request?
- What should I do if the card I used to fund my account with is closed, lost, stolen or expired ?
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Axi Trading Platform
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Stock CFDs
Trading Stock CFDs
- Why am I not seeing any Shares CFDs on my demo account?
- Will I be entitled to dividends? Do I have to pay tax for dividend?
- What is the minimum trade size to open a trade of Shares CFDs?
- Do I have to pay tax if I do shares CFD trading here?
- How do I know the minimum amount required to open a trade of Shares CFD?
- What are the Shares CFD trading hours?
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General
General Support
- What is the minimum trade size for Indices?
- How do I make a complaint?
- Does Axi have FIFO trade rules?
- Will you close my live account if it has a zero account balance?
- How can I get a tax statement for the year for my account?
- What time is the Live Chat available?
About Axi
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Markets
Cryptocurrencies
Margins and Leverage
- What is leverage and what do I need to know?
- Will I be warned if I have low margin?
- Can I lose more money than I have in my account?
- What is a Margin Call?
- What if my account balance falls below my margin requirement?
- What’s the difference between Initial Margin, Variation Margin and Total Margin?
Bitcoin
- What is Blockchain?
- What is Bitcoin mining?
- What are the advantages of trading Bitcoin with Axi?
- What is a Bitcoin Wallet?
- Do I own the actual cryptocurrency such as Bitcoin when trading it with Axi?
- Can I trade cryptocurrencies such as Bitcoin here in Axi?
Forex
- What is Over The Counter (OTC) trading?
- Can I hold positions over the weekend and major holidays?
- What is the difference between a Long or Short position in Forex?
- How do I know when major economic news announcements are due?
- How are currency prices determined?
- Can I place a trade when the market is closed?
Metals
- What kind of commodities do you offer here in Axi?
- What precious metals can I trade here in Axi?
- What are the pip values on precious metals?
- How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
- What is the minimum trade size for Precious Metals?
- What are the trading hours for precious metals?
CFDs
- What is the difference between an Index Cash CFD and Index Futures CFD?
- Where do you get the pricing for oil from?
- What type of oil contracts do you offer?
- How do I calculate my margin requirement for a CFD commodity position?
- How much is required to open a CFD position?
- What is the minimum volume I can trade for a CFD product?
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MetaTrader 4
MT4 iPhone
- What types of orders can I place on my iPhone app?
- How do I zoom in/out of the chart on my iPhone app?
- Can I place a trailing stop on the iPhone app?
- Can I use EAs on the iPhone app?
- Can I add custom indicators to the iPhone app?
- Can I use indicators on the MT4 iPhone app?
MT4 Mac
MT4 Android
- What types of orders can I place on my Android MetaTrader4 app?
- How can I zoom in and out of the chart on my MetaTrader 4 Android app?
- Can I place a trailing stop on the Android MT4 app?
- Can I use EAs on the Android MT4 app?
- Can I use indicators on the Android MT4 app?
- What happens if I lose connection on my MT4 Android app?
MT4 Troubleshooting
- I have a Pro account and I can't trade. Why is that so?
- What is an Invalid Stop Loss (SL) or Take Profit (TP)?
- What are "Off Quotes"?
- What does the "Market Closed" notification mean?
- Why am I seeing a "Not Enough Money" notification?
- MetaTrader 4 Connectivity Issues
MetaTrader 4 Platform
- The chart price appeared to reach my Take Profit but did not trigger. Why?
- How do I install an Expert Advisor on MT4?
- What are offline charts?
- Why does my platform not perform the live update?
- Why are there gaps on my chart? How do I fix these gaps?
- What does OHLC on a chart mean?
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Partnerships
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Trading Accounts
Axi Elite
- Can I open an Axi Elite account if I have an Islamic faith?
- How do I qualify for an Axi Elite account?
- What is the turnaround time to be enrolled into the Axi Elite program?
- How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
Demo Accounts
- Can I delete trades from my Demo account history?
- How do I back test on a Demo account?
- How do I change my Demo account leverage?
- How do I top up my Demo account with funds?
- Are the spreads on your demo account the same as live?
- Am I able to trade different instruments in the Demo account?
Islamic Trading Account
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Trading Tools
Copy Trading
- Am I able to change the size of a trade I’m copying?
- Am I able to close the trades I have copied myself?
- Are other traders able to copy my trades?
- Are you able to see a copy traders open trades before you copy them?
- Can I control the number of trades I want to copy from someone?
- Can I copy multiple traders at the same time?
MyFXBook
