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Arabic flag العربية (الإمارات العربية المتحدة) German flag Deutsch English (United Arab Emirates) flag English (United Arab Emirates) English (AU) flag English (AU) English (GB) flag English (GB) Spanish flag Español (España) French flag Français Hindi flag हिन्दी (भारत) Indonesian flag Bahasa Indonesia Italian flag Italiano Japanese flag Japanese (Japan) Korean flag 한국어 Portuguese flag Português do Brasil Thai flag ไทย Pakistan flag اردو Vietnamese flag Tiếng Việt Chinese flag 简体中文 Taiwan flag 繁體中文
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CATEGORIES

  • Negative Balance
    • What is a negative balance and negative balance protection?

  • Complaint
    • How can I make a complaint?

    • Can I resolve or raise a complaint externally?

  • Regulator
    • Is Axi licensed or authorized or regulated?

  • Company and Working Hours
    • How do I contact Axi customer support?

    • What hours is Axi open?

    • What services does Axi provide?

    See all 6 questions
  • Setting up an Account
    • How long does it take to verify my account and get login details?

    • How can I submit documents if I didn't provide them when opening my account?

    • Why has my account not been verified?

    See all 11 questions
  • How to start trading with Axi
    • Does Axi offer bonuses or special promotions?

    • What is slippage?

    • I can't remember my account number and can’t log in to my account. What should I do?

    See all 18 questions
  • Bonus and Promotions
    • Does Axi offer a Welcome Bonus?

    • How can I claim a bonus or promotion?

    • Where can I find information about current Axi promotions?

    See all 6 questions
  • MetaTrader 4 - General Information
    • Does Axi offer MT5 trading accounts?

    • Can I change my MT4 trading account into an MT5 trading account?

    • What is MetaTrader 4 (MT4)?

    See all 9 questions
  • MT4 Windows
    • How do I place a trade order in MT4? (Windows)

    • How do I show the Ask price? (Windows)

    • How do I set a Stop Loss or Take Profit? (Windows)

    See all 15 questions
  • MT4 Android
    • How do I place / modify / view / close trade orders via Android?

    • How do I download or remove the MT4 platform? (Android)

    • How do I log in / log out of MT4 on Android?

    See all 9 questions
  • MT4 MacBook
    • How do I place an order in MT4? (Mac/iOS)

    • How do I show the ASK price? (Mac/iOS)

    • How do I set a Stop Loss or Take Profit? (Mac/iOS)

    See all 15 questions
  • MT4 iPhone
    • How do I download or remove the MT4 platform? (iPhone)

    • How do I log in / log out of MT4 on iPhone?

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader
    • How do I access MT4 WebTrader for browser based trading?

    • How do I add symbols to MT4 WebTrader?

    • How do I place a trade order using MT4 WebTrader?

    See all 5 questions
  • Margin and Leverage
    • Important Changes to Leverage and Margin Structure

    • What are margin stop out levels?

    • What is Margin Call?

    See all 9 questions
  • MT4 Troubleshooting
    • Is my Stop Loss guaranteed?

    • What is slippage?

    • How do I show the Ask and Bid line?

    See all 48 questions
  • General Information about MT5
    • How many MT5 accounts can I have?

  • General Overview
    • How can I make a complaint?

    • In which countries can I use the Axi Trading Platform?

    • What is the Axi Trading Platform?

    See all 4 questions
  • How to Open an Account and Install the Platform
    • Can my Axi Trading Platform account be linked to a partner?

    • How can I download and install the Axi Trading Platform?

    • How do I open an Axi Trading Platform account?

    See all 4 questions
  • Markets
    • What markets can I trade using the Axi Trading Platform?

    • What are Perpetual Futures and how can I trade them?

    • Key differences between perpetual futures and crypto assets

    See all 4 questions
  • Trading
    • How do I open / edit / close a trade in the Axi Trading Platform?

    • How do I navigate the Axi Trading Platform?

    • Does the Axi Trading Platform use TradingView Charts?

  • Margin and Leverage with Axi Trading Platform
    • How do I manage margin in the Axi Trading Platform? What is Margin Call?

    • Can I change leverage in the Axi Trading Platform?

  • Axi Trading Platform Troubleshooting
    • What does a "Duplicate account" error mean?

    • What does a "email error" mean?

    • What does a "Password error" mean?

    See all 5 questions
  • Account Types
    • What type of trading account should I choose?

    • Does Axi have a Cent account?

    • What is the difference between Standard and Pro trading accounts?

    See all 5 questions
  • Axi Select
    • What is the Edge Score?

    • How is my Edge Score calculated?

    • What is Axi Select?

    See all 76 questions
  • Axi Elite
    • How do I apply for an Axi Elite account?

    • What is an Axi Elite account?

    • How do I qualify for the Axi Elite program and what are the requirements?

  • Demo Accounts
    • How do I add / remove funds from a Demo account?

    • Does a Demo account expire?

    • Can I change leverage in my Demo account?

    See all 9 questions
  • Joint and Corporate Accounts
    • What is an Axi Corporate Account?

    • What is a Legal Entity Identifier (LEI), DBI, and BIC?

    • What is a Joint Account?

  • Swap Free / Islamic Trading Account
    • What is a Swap-Free / Islamic account?

    • What are holding / overnight fees in Swap Free accounts?

  • Inactive / Archived Account
    • Will I be charged inactivity fees?

    • Why was I charged twice for inactivity fees?

    • What is an inactive / archived account?

    See all 5 questions
  • Bank Account
    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • How do I upload a bank statement to get my money back?

    • Why can I not add a bank account?

    See all 6 questions
  • Funding your Trading Account
    • What is the minimum deposit amount?

    • Can I transfer money to Axi from a different broker?

    • When will my deposit reach my trading account?

    See all 10 questions
  • Withdrawing from your Trading Account
    • What is Return to Source (RTS) and how does it affect my profit withdrawals?

    • How long does a withdrawal take?

    • Why have I not received my withdrawal?

    See all 11 questions
  • Payment Methods
    • What happens if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

    • How do I add a new payment method?

    • How do I update a payment method?

    See all 4 questions
  • Internal Transfer
    • How do I transfer money between my Axi accounts?

  • Deposit via Mobile App
    • What are the available deposit methods on the Axi Trading Platform?

    • What are the minimum and maximum deposit amounts?

    • How long will it take for funds to reach my account?

    See all 11 questions
  • Withdrawal via Mobile App
    • What are the minimum withdrawal amounts and withdrawal fees?

    • What are the available withdrawal methods on the Axi Trading Platform?

    • How can I withdraw funds via bank transfer using the Axi mobile app?

    See all 7 questions
  • Bank Account
    • How to Add a Bank Account Using the Axi Trading Platform

  • Axi Trading Platform: Payment Issues
    • What should I do if I face issues with deposits or withdrawals?

  • Internal Transfer
    • How to Perform an Internal Transfer with Axi Trading Accounts

    • Troubleshooting Internal Transfer Issues with Axi Trading Accounts

  • Fees & Charges in my Trading Account
    • What is Swap, Triple Swap and Swap Rate?

    • What is a rollover? How are rollovers calculated?

    • What is a dividend?

    See all 4 questions
  • Forex CFD
    • What is the difference between a Long and Short position in Forex trading?

    • What are the trading hours for Forex pairs and CFDs?

    • How do I trade Forex CFDs?

    See all 4 questions
  • Trading Commodities and Bullion CFDs
    • How can I trade gold with Axi?

    • What are the trading hours for Metals and Commodities CFDs?

    • What precious metals can I trade?

    See all 5 questions
  • Shares CFD / Stocks
    • How does Share CFD trading work?

    • What are the trading hours for share CFDs?

    • Do dividends and tax apply to Share CFDs?

    See all 5 questions
  • Cryptocurrency CFDs
    • What cryptocurrencies does Axi offer?

    • How do I trade Cryptocurrency CFDs? When are crypto markets open?

    • Are there fees for trading cryptocurrency CFDs?

    See all 5 questions
  • Indices trading
    • What are the trading hours for indices?

    • What is indices trading?

    • Will I be charged fees on indices trading?

    See all 4 questions
  • Trading Calendar
    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator
    • Can I use trading calculators?

  • Trade Investigation
    • How do I raise a dispute or request a trade investigation?

  • Axi Trading Platform: Account Maintenance
    • Can I change the language in the Axi Trading Platform?

    • How do I change my Axi Trading Platform (Axi mobile app) password?

    • How do I close my Axi Trading Platform account?

    See all 6 questions
  • MetaTrader: Account Maintenance
    • I can't log in to my account. Why is my password not working?

    • I forgot my password, what should I do?

    • How do I change / reset my Axi account password?

    See all 8 questions
  • Account Security
    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • Documents
    • What documents can I request from Axi?

    • Can I request a document showing my deposits and/or withdrawals?

    • Will I receive Daily Statements and Monthly Statements?

    See all 6 questions
  • Fees and Charges
    • Does Axi charge account maintenance fees?

    • What are inactivity fees and administrative charges?

  • Account Closure
    • How can I close my Axi account?

    • I have more than one account. Can I close just one of my accounts?

    • Will my account be closed if it has a zero balance?

    See all 5 questions
  • Client Portal
    • What information is in the 'Accounts' tab of the Axi Client Portal?

    • What information is in the 'Funds' tab of the Axi Client Portal?

    • What information is in the 'Tools' tab of the Axi Client Portal?

    See all 5 questions
  • Affiliates
    • How do you become an Axi Affiliate?

    • How do affiliate payments, CPAs and commission work?

    • What is an Axi Affiliate? How do I make referrals?

    See all 4 questions
  • Introducing Broker
    • How do I become an Introducing Broker (IB)? What are the benefits?

    • How does Introducing Broker commission work?

    • How do I link / unlink an Introducing Broker account?

    See all 7 questions
  • Money & Asset Managers - MAM Accounts
    • How does a MAM get paid?

    • How do I make MAM deposits and withdrawals?

    • What is a Multi Account Manager (MAM) account?

    See all 6 questions
  • Money & Asset Managers - PAMM Accounts
    • How do I subscribe / unsubscribe to a PAMM strategy?

    • How do I close my Axi PAMM account?

    • What is a PAMM account?

    See all 7 questions
  • Axi Copy Trading
    • Are there any fees or charges for Copy Trading?

    • Can I copy multiple signal providers in the Copy Trading app?

    • Can I force someone to stop copying my trades?

    See all 27 questions
  • Other Trading Tools
    • What are Expert Advisors (EAs)?

    • Does Axi allow Expert Advisors?

    • Troubleshooting: What are some common issues with Expert Advisors?

    See all 7 questions
  • Feature FAQs
    • Frequently Asked Questions (FAQs)

  • Search Query
    • Common Searches

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Still need help?

We're happy to assist you, whenever you need us.

Still need help?

We're happy to assist you, whenever you need us.

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Copyright © Axi Support (Int)

Risk Warning: Forex and CFDs are leveraged products which carry a high level of risk. It is possible to lose all your capital. These products may not be suitable or appropriate for everyone and you should ensure that you understand the risks involved and seek independent advice if necessary.

AxiCorp Financial Services Pty Ltd (DIFC Branch) is regulated by the Dubai Financial Services Authority (DFSA) and holds a category 4 license with a 'Retail' endorsement and is not authorized to hold client assets or client money. Therefore the client money rules do not apply to the business currently undertaken by AxiCorp Financial Services Pty Ltd (DIFC Branch).

Axi is a brand name of AxiCorp Financial Services Pty Ltd (AxiCorp). AxiCorp (ACN 127 606 348) is authorised and regulated by the Australian Securities & Investments Commission (ASIC) AFSL number 318232.

Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. You could lose substantially more than your initial investment. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset.

Information contained on this website is of a general nature only. AxiCorp does not consider your financial objectives or personal circumstances. AxiCorp recommends that you seek independent advice.

All services are provided on an execution-only basis and no communication should be construed as a recommendation to buy, hold or sell any of the financial products issued by AxiCorp.

A Product Disclosure Statement (PDS) for our financial products and our Financial Services Guide (FSG) are available at www.axi.com or can be obtained free of charge by calling AxiCorp on 1300 888 936 (+61 2 9965 5830). The PDS and FSG are important documents and should be reviewed prior to deciding whether to acquire, hold or dispose of AxiCorp's financial products.

AxiCorp Financial Services Pty Ltd is an AFMA Member Organisation.