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Client-Service-Team

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Latest activity by Client-Service-Team
  • Client Service Team created an article,

    Withdrawal Status Explained

    A withdrawal will transition through different statuses prior to being released from Axi. The below table outlines each status. Status Information Bank Account Verification Pending Your...

  • Client Service Team created an article,

    Do you charge account maintenance fee?

    We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...

  • Client Service Team created an article,

    Axi Copy Trading Troubleshooting

    Below is a list of common errors in the Axi Copy Trading platform and how to troubleshoot. Copier is unable to find a signal on the Axi Copy Trading “Discover” page. Please note: the app name and s...

  • Client Service Team created an article,

    Fees and charges

    Performance and Subscription fees Please Note: There are no commissions placed on your trades. There are no commissions placed on trades you copy, but you may pay a signal provider a monthly subscr...

  • Client Service Team created an article,

    Everything to know about Signal Providers

    What is a signal provider and how can I copy one? A Signal Provider is a trader who grants access to the data on his or her trading platform, allowing other traders to copy them on their own tradin...

  • Client Service Team created an article,

    Maintenance of my Axi Copy Trading

    Resetting the password If you have already an Axi Copy Trading account but forgot the password, please follow the below steps: Select Login Click on “Forgot Password?” Enter the email address conn...

  • Client Service Team created an article,

    What is Axi Copy Trading

    What is Axi Copy Trading Axi Copy trading allows you to copy trades placed by other traders. The basic goal is to find another investor with a proven and successful performance history and begin c...

  • Client Service Team created an article,

    How to register and set up an Axi Copy Trading account

    Please note: To sign up for Axi Copy Trading you must have or open a free Axi Live trading account. Copy Trading is not available for Demo accounts. Additionally, it's important to be aware that t...

  • Client Service Team created an article,

    Trading with the Axi Copy Trading app

    How to open a trade? How to Edit a Trade? How to Close a Trade? How can I reset my Drawdown Level? How to Stop Copying a Trader How to Edit Copying a Trader Changing the size of the trade copied C...

  • Client Service Team created an article,

    Everything to know about Leverage

    Please note: For retail accounts under FCA License the leverage is fixed at 1:30. Leverage allows you to open a trade using a small portion of your actual account balance and borrow the rest. For ...