Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
How can I reset max drawdown?
When you have selected a signal provider to copy you will have the option to add a Max Drawdown. There are three levels to adjust in your Max Drawdown, where you can change the percentage levels: ...
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Client Service Team created an article,
How do I connect the copy trading app to my MT4 account?
Follow these simple steps to connect your MT4 trading account to the Axi Copy Trading app: Download the Axi Copy Trading app from the App Store or Google Play Store Create a profile in the copy t...
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Client Service Team created an article,
How do I stop copying traders?
You can stop copying trades at any time you like. Follow the steps below if you wish to stop copying trades from a master trader: Head over to ‘Accounts’ then the ‘Who am I copying’ section, where...
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Client Service Team created an article,
Does using the Axi Copy Trading app incur any additional charges?
If you copy a master traders trades you may pay a subscription fee or performance fee.
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Client Service Team created an article,
Is the Axi Copy Trading app regulated?
The app is provided by the Pelican Group who hold the relevant regulatory permissions to offer copy trading. Is copy trading regulated? In certain jurisdictions, there are specific regulatory permi...
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Client Service Team created an article,
What language is the Axi Copy Trading app available in?
The Axi Copy trading app is available in English.
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Client Service Team created an article,
Can I open an Axi Elite account if I have an Islamic faith?
Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...
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Client Service Team created an article,
How do I qualify for an Axi Elite account?
To qualify for an Axi Elite account, you must have an account balance of USD 25,000 and be a professional investor.
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Client Service Team created an article,
What is the turnaround time to be enrolled into the Axi Elite program?
The turnaround time is about 3-5 business days to be successfully enrolled into the program.
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Client Service Team created an article,
How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
You may reach out to us through our live chat, email or give us a call to confirm your enrolment status.