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Client Service Team

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Latest activity by Client Service Team
  • Client Service Team created an article,

    Do you charge account maintenance fee?

    We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...

  • Client Service Team created an article,

    How can I reset max drawdown?

    When you have selected a signal provider to copy you will have the option to add a Max Drawdown.  There are three levels to adjust in your Max Drawdown, where you can change the percentage levels: ...

  • Client Service Team created an article,

    How do I connect the copy trading app to my MT4 account?

    Follow these simple steps to connect your MT4 trading account to the Axi Copy Trading app: Download the Axi Copy Trading app from the App Store or Google Play Store  Create a profile in the copy t...

  • Client Service Team created an article,

    How can I find good traders to copy?

    The Axi Copy Trading app is designed to make it easy to find traders to copy. Within the app, simply search for traders using suggested lists – for example, most profitable traders – or search for ...

  • Client Service Team created an article,

    Is copy trading risky?

    Like any form of trading, copy trading carries a degree of risk that should be closely managed according to your individual circumstances, goals and overall strategy. Since every trader has a diffe...

  • Client Service Team created an article,

    How does copy trading work?

    Copy trading can be done by connecting your MT4 trading account to the Axi Copy Trading app. From the app, you can explore the community of traders online – filter by things like profitability, ass...

  • Client Service Team created an article,

    Can I copy multiple traders at the same time?

    The Axi Copy Trading app allows you to copy as many signal providers as you wish. We recommend you try to follow a small number of traders so that it is easier to manage your risk.

  • Client Service Team created an article,

    Are other traders able to copy my trades?

    Yes, other traders can follow you only if you choose to become a signal provider, but you cannot be a signal provider if you are already copying another signal provider. To find out more about beco...

  • Client Service Team created an article,

    How fast are my trades copied from another trader?

    Copy trading is effectively real-time, with your trades typically executed less than a second after the trader you are copying the trades from. 

  • Client Service Team created an article,

    How do I stop copying traders?

    You can stop copying trades at any time you like. Follow the steps below if you wish to stop copying trades from a master trader: Head over to ‘Accounts’ then the ‘Who am I copying’ section, where...