If you hold multiple accounts and have a negative balance in any of your accounts, you will not be able to withdraw funds. In order for you to withdraw funds, the negative balance will need to be removed. 

Clients who are classified as Retail Clients under FCA (Financial Conduct Authority) regulation are given the added protection of Negative Balance Protection. To remove the negative balance, kindly contact our Customer Support Team. 

Professional client accounts are not afforded negative balance protection.