Markets Hero Background

How can we help?

Check our self-serve options or use our search.

Updating a Payment Method

Debit/Credit Card

To update details related to a debit/credit card (e.g., incorrect expiration date, typo on the cardholder's name), you will need to provide photographic copies of the front and back of the card. This verification is required to help ensure the security and protection of your account.

Please note: All photos must clearly display the full card, with all four corners visible.

The Front copy must show the following details:

  • Cardholder name
  • Expiry date
  • Name of the bank/institution
  • First AND last four digits of the card number – IMPORTANT: For additional security, please ensure the center 8 digits are covered before submitting the image

For the Back copy, it must show the following details

  • Your signature - IMPORTANT: For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image

Please note: For the security of your account, additional information may be requested. 

Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.