💬
Arlo
We give you the edge to succeed.
Markets Hero Background

How can we help?

Check our self-serve options or use our search.

Client Classification

Retail Clients

Axi holds retail client money in segregated bank accounts, separate from our own money.

Retail clients are afforded additional protections compared to professional clients. You can request confirmation of your classification as a retail or professional client at any time. If at any time you request to be treated as a retail client permanently, you will be classified as such.

If we become insolvent, merge with another business, or cease to carry on some or all our activities, retail client money held by us will be distributed as set out below:

  • Money in the segregated bank account is held in trust for the persons entitled to it, and is paid in the order set out below;
  • Money that has been paid into the account in error;
  • The next payment is payment to each person who is entitled to be paid money from the account;
  • If the money in the account is not sufficient to be paid in accordance with the above paragraphs, the money in the account must be paid in proportion to the amount of each person’s entitlement; and
  • If there is any money remaining in the account after payments made in accordance with the above paragraphs, the remaining money is payable to us.
  • If client money has been invested by us, the investment is likewise held in trust for individual clients and is distributed to each person entitled to the money in the investment.

For more information, please refer to our Retail Product Schedule.

 

Professional Clients

To be considered as an Elective "Professional Client" an individual must satisfy at least two of the following:

  • Have carried out transactions of significant size, on the relevant financial markets, at an average frequency of 10 trades in the total of a notional trading volume of $100,000/1 Lot per quarter over the previous 4 quarters.
  • Have an investment portfolio of financial instruments and cash deposits which exceeds EUR 500,000.
  • Have worked for at least one year as a financial sector professional in a role that requires knowledge of the transactions or services to be provided by Axi.

For more information, please refer to our Professional Product Schedule.

Have more questions? Submit a request

Other resources

Other information you may find useful

Trading

Get useful trading tools and resources to enhance your trading experience and knowledge

Learn More

Contact

Speak to your local Axi contact whenever you need assistance

Contact Us

Funds

Discover our secure payment methods for managing your funds

Learn More

Still need help?

We're happy to assist you, whenever you need us.