Below is a list of common errors in the Axi Copy Trading platform and how to troubleshoot.

Copier is unable to find a signal on the Axi Copy Trading “Discover” page.

Please note: the app name and signal name are not the same.

You can create a name for your signal by clicking “Account” > “Edit profile” > “Signal name” and entering a name. This is the name users can search for on the “Discover” page. An app name will be abbreviated.

The account is not linked.

When the account is not linked, you will be unable to copy a Signal Provider or copy a trade.

To relink your account, go to the “Account” tab, and click on “Link an account.”

Alternatively, you may wish to re-install the app.

If the issue persists, please kindly send us your trading account number and the registered email address and we will forward it to our Pelican Team to check on the issue.

Account does not exist.

You will need to register an account in the Axi Copy Trading application. Once you open the application, please click "First time here?" And follow the prompts.

Not activated. This account is not activated for copy trading. Please contact your broker.

The Axi Copy Trading platform is currently only available for clients based in certain locations. If you are unsure whether Copy trading is available in your region, please contact our Client Services team.

Cannot log in as the account is already linked to another profile.

If you have multiple accounts, check which account was linked most recently and match it to the correct email address used for your Axi account. If this doesn’t work, please contact our Customer Support Team with your email address and account number.

If you only have one account and you are still seeing this message, please contact our Customer Support Team with your email address and account number.

We will then forward it to our Pelican Team to further investigate for you.

Unable to connect error.

This is an internet error message. Please kindly switch from Wi-Fi to mobile data or vice versa and try again.

If the error message persists, please kindly contact our Customer Support Team with a screenshot of the error message. Please also provide the following details below:

• Email address Axi Copy Trading app Password
• MT4/MT5 account login

Thereafter, we will forward it to our Pelican Team to investigate the issue. 

Incorrect Statistics or No Statistics shown.

Please kindly contact our Customer Support Team and provide them with your account number and Axi Copy Trading email address. Thereafter, we will forward it to our Pelican Team for investigation.

You may wish to note that it may take up to 2 working days to resolve (or up to 5 days for trickier cases).