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CATEGORIES

  • Negative Balance
    • Negative Balance and Protection

    • Slippage and Negative Balance Scenarios

    • Client Classification

  • Complaint
    • How can I make a complaint?

    • Complaint - External Dispute Resolution

  • Regulator
    • Is Axi licensed and regulated?

  • Company and Working Hours
    • How do I contact Axi customer support?

    • What hours is Axi open?

    • What services does Axi provide?

    See all 6 questions
  • Setting up an Account
    • How long does it take to verify my account and get login details?

    • How can I submit documents if I didn't provide them when opening my account?

    • Why has my account not been verified?

    See all 9 questions
  • How to start trading with Axi
    • Does Axi offer bonuses or special promotions?

    • What is Slippage

    • I can't remember my account number and can’t log in to my account. What should I do?

    See all 16 questions
  • MetaTrader 4 - General Information
    • Does Axi offer MT5 trading accounts?

    • Can I change my MT4 trading account into an MT5 trading account?

    • What is MetaTrader 4 (MT4)?

    See all 9 questions
  • MT4 Windows
    • Windows: How to Place an Order in MT4

    • MT4: How do I show the ASK price?

    • How do I set a Stop Loss or Take Profit?

    See all 12 questions
  • MT4 Android
    • Placing/Modifying/Closing trades/orders via Android

    • How to download and Remove the MT4 platform on my Android device

    • How to log in and log out of MT4 on Android

    See all 9 questions
  • MT4 MacBook
    • MacBook: How to Place an Order in MT4

    • MT4: How do I show the ASK price?

    • MacBook: How do I set a Stop Loss or Take Profit?

    See all 12 questions
  • MT4 iPhone
    • How to download and Remove the MT4 platform on an iPhone device

    • How to log in and log out of MT4 on iPhone

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader
    • Navigating MT4 WebTrader

    • Adding Symbols to the MT4 WebTrader

    • How to Place an Order via MT4 WebTrader

    See all 5 questions
  • Margin and Leverage
    • Margin stop-out levels

    • What is Margin Call?

    • Everything you should know about Margin

    See all 8 questions
  • MT4 Troubleshooting
    • Is my Stop Loss guaranteed?

    • What is slippage?

    • How to show the Ask and Bid Line

    See all 48 questions
  • Account Types
    • Choosing a Trading Account

    • Do you offer Axi Select for clients in my country?

    • What is the difference between Standard and Pro trading accounts?

    See all 6 questions
  • Axi Elite
    • How do I apply for an Axi Elite account?

    • Axi Elite Account

    • Axi Elite requirements and criteria

  • Demo Accounts
    • Adding or Removing Funds from Demo Account

    • Demo account expiration

    • Changing Leverage of my Demo Account

    See all 9 questions
  • Joint and Corporate Accounts
    • All about Corporate accounts

    • Important definitions for Corporate Accounts

    • All about Joint accounts

  • Swap Free / Islamic Trading Account
    • Swap-Free / Islamic account

  • Inactive / Archived Account
    • Will I always be charged an inactivity fee?

    • Why was I charged twice for inactivity fees?

    • What is an Inactive / Archived Account?

    See all 5 questions
  • Bank Account
    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • How do I upload a bank statement to get my money back?

    • Depositing and Withdrawing via bank account

    See all 5 questions
  • Funding your Trading Account
    • What is the minimum deposit amount?

    • Are Broker to Broker transfers allowed?

    • When will my deposit reach my account?

    See all 10 questions
  • Withdrawing from your Trading Account
    • Understanding Return to Source and Profit Rules

    • How long does a withdrawal take?

    • Why I have not received my withdrawal?

    See all 11 questions
  • Payment Methods
    • What should I do if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

    • Adding a Payment Methods

    • Updating a Payment Method

    See all 4 questions
  • Internal Transfer
    • Internal Transfer

  • Fees & Charges in my Trading Account
    • What is Swap, Triple Swap, and Swap Rate

    • What is Rollover?

    • What is a Dividend?

    See all 4 questions
  • Forex CFD
    • What is the difference between a Long or Short position in Forex?

    • Trading hours for forex pairs and CFDs

    • Trading Forex CFD

    See all 4 questions
  • Trading Commodities and Bullion CFDs
    • How can I trade gold with Axi?

    • Trading hours for Metals and Commodities CFDs

    • Precious metals available to trade

    See all 5 questions
  • Shares CFD / Stocks
    • Trading Shares CFD

    • Trading hours for share CFDs

    • Dividends and tax on Share CFD

    See all 5 questions
  • Indices trading
    • Trading hours for indices

    • What is indices trading?

    • Fee charges on indices trading

    See all 4 questions
  • Trading Calendar
    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator
    • Trading calculators

  • Trade Investigation
    • How to Request a Trade Investigation

  • Account Maintenance
    • I can't log in to my account. Why is my password not working?

    • I forgot my password, what should I do?

    • How do I change / reset my Axi account password?

    See all 7 questions
  • Account Security
    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • Documents
    • What documents can I request from Axi?

    • Do you offer any documents only displaying deposits and withdrawals?

    • Will I receive Daily Statements and Monthly Statements once I start trading?

    See all 6 questions
  • Fees and Charges
    • Do you charge account Maintenance Fee?

    • Inactivity Fees and Administrative Charges

  • Account Closure
    • How to close my account?

    • I have more than one account, can I close just one of my accounts?

    • Will you close my account if it has a zero balance?

    See all 5 questions
  • Client Portal
    • Client Portal: Trading Accounts Tab

    • Client Portal: Funds Tab

    • Client Portal: Tools Tab

    See all 5 questions
  • Affiliates
    • How do you become an Axi Affiliate?

    • Affiliate: Payments and Commission

    • Everything you should know about Affiliates

    See all 4 questions
  • Introducing Broker
    • How to become an Introducing Broker (IB)

    • Introducing Broker: Commission

    • How to link / unlink my account to an Introducing Broker?

    See all 7 questions
  • Money & Asset Managers - MAM Accounts
    • How does MAM get paid?

    • MAM deposits/withdrawals

    • About MAM accounts

    See all 6 questions
  • Money & Asset Managers - PAMM Accounts
    • Unsubscribe from the PAMM strategy or fully withdraw funds

    • How can I close my account?

    • Everything you need to know about PAMM accounts

    See all 7 questions
  • Axi Copy Trading
    • Axi Copy Trading Troubleshooting

    • Can I place a trade directly via the Copy Trading app?

    • Changing the size of the trade copied

    See all 26 questions
  • Other Trading Tools
    • What are Expert Advisors?

    • Does Axi allow Expert Advisors?

    • Expert Advisors Issues

    See all 5 questions
  • For Help Center (Internal Use only)
    • Banner

  • Frequently Asked Questions (FAQs)
    • Frequently Asked Questions (FAQs)

  • Common Searches
    • Common Searches

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Still need help?

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Still need help?

We're happy to assist you, whenever you need us.

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Copyright © Axi Support (Int)

Warning: Spread betting and trading both a high level of risk to your capital with the possibility of losing your initial investment. These products may not be suitable for all investors, and are not available to individuals under the age of 18. Please ensure that you are fully aware of the risks involved and refer to our Risk Warning. If necessary, seek independent financial advice. The Customer Agreement and Execution Policy available at www.axi.com/uk are important and should be reviewed prior to deciding whether to acquire, hold or dispose of Axi’s products.

Axi is a trading name of Axi Financial Services (UK) Limited which is registered in England and Wales under number 6050593. Axi Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority - Firm Reference Number 466201. Our registered address is 1 Finsbury Market, London EC2A 2BN.