Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
Withdrawal Status Explained
A withdrawal will transition through different statuses prior to being released from Axi. The below table outlines each status. Status Information Account Verification Pending Your requ...
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Client Service Team created an article,
Do you charge account maintenance fee?
We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...
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Client Service Team created an article,
How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
We will update you via email regarding the status of your account. Alternatively, if you do not hear from us after application submission, feel free to reach out via our communication channels in o...
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Client Service Team created an article,
How does it work?
ASIC has AFCA and they have professional indemnity insurance. AFCA(Australian Financial Conduct authority) is a dispute resolution service for Axi's clients when we are unable to resolve a dispute ...
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Client Service Team created an article,
Will I be warned if I have low margin?
While we send margin call notifications once the margin level reaches below 100%, Clients are warned not to rely solely on Axi issuing them. We do not guarantee that Margin Calls will be received o...
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Client Service Team created an article,
Can I lose more money than I have in my account?
Unfortunately, yes. Derivate instruments such as Forex and CFDs can be highly volatile due to the market conditions of the Underlying Instrument and the amount of leverage available. When you apply...
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Client Service Team created an article,
What is a Margin Call?
If you don’t have enough funds in your account to cover a potential loss, your trade may be placed into “Margin Call”. If this happens, Axi is able to close your positions in order to minimise risk...
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Client Service Team created an article,
What if my account balance falls below my margin requirement?
If you receive notification that your account has insufficient margin, you’ll have the option to: Close one or more of your open position(s), in order to reduce your Initial Margin; and/or Add mor...
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Client Service Team created an article,
What’s the difference between Initial Margin, Variation Margin and Total Margin?
Initial Margin is the minimum balance you need to have in your account to open a position. Variation Margin is the unrealised profit (or loss) on open positions or transactions. Your Total Margin r...
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Client Service Team created an article,
What’s the maximum leverage I can have?
The maximum leverage differs for different entities you are in, for retail clients in ASIC, your maximum leverage is 1:30.