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Client Service Team

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Latest activity by Client Service Team
  • Client Service Team created an article,

    Unclaimed Monies

    Businesses in NSW send information to Revenue NSW about money owed to people they cannot find.  Revenue NSW provides this service to enable money to be found and returned to the right person.   If ...

  • Client Service Team created an article,

    Can I refer customers without becoming an Affiliate or an IB?

    Referring customers without being a corporate partner of Axi can only be done by clients with a live account. Axi offers a ‘Refer a Friend’ bonus to clients introducing friends or associates. Simpl...

  • Client Service Team created an article,

    What is the maximum coverage?

    The Compensation Fund will only cover judgments up to €20,000 per client. 

  • Client Service Team created an article,

    Who is covered?

    It is very important to understand that fund will only be used for a judgment that has been made by the Financial Commission; a member’s entire client base is not entitled to a payout from the comp...

  • Client Service Team created an article,

    How is the Compensation Fund financed?

    The Compensation Fund is financed by the Financial Commission through the allocation of 10% of the monthly membership dues to the fund.

  • Client Service Team created an article,

    How does it work?

    The Compensation Fund acts as an insurance policy for members’ clients. This fund will be held in a separate bank account and be only used should a member refuse to adhere to a judgment from the Fi...

  • Client Service Team created an article,

    Will I be warned if I have low margin?

    It is the responsibility of the client, not Axi, to monitor positions and make any margin payments as they become due. Axi will do its best to notify any client approaching a margin call position, ...

  • Client Service Team created an article,

    Can I lose more money than I have in my account?

    When you apply leverage to a trade, the potential exists to lose more than the monies you have deposited in your trading account. In general, the greater the leverage the higher the potential retur...

  • Client Service Team created an article,

    What is a Margin Call?

    If you don’t have enough funds in your account to cover a potential loss, your trade may be placed into “Margin Call”. If this happens, Axi is able to close your positions in order to minimise risk...

  • Client Service Team created an article,

    What if my account balance falls below my margin requirement?

    If you receive notification that your account has insufficient margin, you’ll have the option to: Close one or more of your open position(s), in order to reduce your Initial Margin; and/or Add mor...