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Client Service Team

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Activity overview

Latest activity by Client Service Team
  • Client Service Team created an article,

    Withdrawal Status Explained

    A withdrawal will transition through different statuses prior to being released from Axi. The below table outlines each status. Status Information Account Verification Pending Your requ...

  • Client Service Team created an article,

    Do you charge account maintenance fee?

    We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...

  • Client Service Team created an article,

    Can I open an Axi Elite account if I have an Islamic faith?

    Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...

  • Client Service Team created an article,

    How do I qualify for an Axi Elite account?

    To qualify for an Axi Elite account, you must have an account balance of USD 25,000 and be a wholesale or professional investor.

  • Client Service Team created an article,

    What is the turnaround time to be enrolled into the Axi Elite program?

    The turnaround time is about 3-5 business days to be successfully enrolled into the program.

  • Client Service Team created an article,

    How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?

    We will update you via email regarding the status of your account. Alternatively, if you do not hear from us after application submission, feel free to reach out via our communication channels in o...

  • Client Service Team created an article,

    Unclaimed Monies

    Businesses in NSW send information to Revenue NSW about money owed to people they cannot find.  Revenue NSW provides this service to enable money to be found and returned to the right person.   If ...

  • Client Service Team created an article,

    Will I be warned if I have low margin?

    While we send margin call notifications once the margin level reaches below 100%, Clients are warned not to rely solely on Axi issuing them. We do not guarantee that Margin Calls will be received o...

  • Client Service Team created an article,

    Can I lose more money than I have in my account?

    Unfortunately, yes. Derivate instruments such as Forex and CFDs can be highly volatile due to the market conditions of the Underlying Instrument and the amount of leverage available. When you apply...

  • Client Service Team created an article,

    What is a Margin Call?

    If you don’t have enough funds in your account to cover a potential loss, your trade may be placed into “Margin Call”. If this happens, Axi is able to close your positions in order to minimise risk...