Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
Withdrawal Status Explained
A withdrawal will transition through different statuses prior to being released from Axi. The below table outlines each status. Status Information Bank Account Verification Pending Your...
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Client Service Team created an article,
Do you charge account maintenance fee?
We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...
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Client Service Team created an article,
Can I open an Axi Elite account if I have an Islamic faith?
Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...
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Client Service Team created an article,
How do I qualify for an Axi Elite account?
To qualify for an Axi Elite account, you must have an account balance of USD 25,000 and be a wholesale or professional investor.
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Client Service Team created an article,
What is the turnaround time to be enrolled into the Axi Elite program?
The turnaround time is about 3-5 business days to be successfully enrolled into the program.
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Client Service Team created an article,
How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
You may reach out to us through our live chat, email or give us a call to confirm your enrolment status.
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Client Service Team created an article,
Unclaimed Monies
Businesses in NSW send information to Revenue NSW about money owed to people they cannot find. Revenue NSW provides this service to enable money to be found and returned to the right person. If ...
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Client Service Team created an article,
Can I refer customers without becoming an Affiliate or an IB?
Referring customers without being a corporate partner of Axi can only be done by clients with a live account. Axi offers a ‘Refer a Friend’ bonus to clients introducing friends or associates. Simpl...
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Client Service Team created an article,
Who is covered?
It is very important to understand that fund will only be used for a judgment that has been made by the Financial Commission; a member’s entire client base is not entitled to a payout from the comp...
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Client Service Team created an article,
How is the Compensation Fund financed?
The Compensation Fund is financed by the Financial Commission through the allocation of 10% of the monthly membership dues to the fund.