My Axi Account

Documents

• What documents can I request from Axi?
• Account / Financial Statement
• Account Confirmation Letter

Fees and Charges

• Do you charge account Maintenance Fee?
• Inactivity Fees and Administrative Charges

Client Portal

• Client Portal: Trading Accounts Tab
• Client Portal: Funds Tab
• Client Portal: Tools Tab
• Client Portal: Need Help Tab
• How do I change the language in the Client Portal?

Account Closure

• How can I close my account?
• Account Closure and New Account
• What will happen to my money in the event of my death?

Account Maintenance

• Phone Number and Language Change
• Email and Residential Address Change
• Name and Date of Birth Change
• Updating personal information
• How can I change my password?
• How do I change my leverage?

Setting up an Account

• How to register and open an account with Axi?
• Can I open an Axi account from a foreign country?
• Documents Required to Open an Account
• What is the timeframe for account verification and receiving login details?
• Subaccounts and Account Change

Deposit and Withdrawal

• Will Axi process withdrawals to e-wallets?
• Withdrawal Status Explained
• What do the following terms on my platform mean: balance, equity, margin, free margin and margin level?
• What is considered a 3rd party?
• Can I deposit and withdraw funds to third parties?
• What if I have open positions when I submit a withdrawal request?

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