How do I make a complaint?

Any member of Axi staff can receive a customer complaint. We may ask you to provide details to us in writing. This includes specifying the nature of the complaint, providing us with specific details, and the desired outcome or action you wish Axi to take to settle the complaint to your satisfaction. We may ask you to provide relevant material to support the complaint; doing this will help us respond efficiently.

You can contact our Client Services team through chat, email, or contact us by phone. Please refer to our Complaints Handling Policy for more details.