Why was I charged twice for inactivity fees?

Inactivity fees are applied to accounts that have had no open trades for a period of at least 12 months. This fee is charged monthly, starting 30 business days after the 12-month inactivity period.

If your account remains inactive, you'll be charged an inactivity fee every month, usually on the first day of the month.

Please Note: The inactivity fee amount depends on the currency of your account.

If you have any questions or concerns about the inactivity fee, please contact our customer support team.

For more information, please refer to our Product Schedule.