In addition to our internal dispute resolution procedure, if you are not satisfied with our final response, it is your right to complain to: 

• the Australian Financial Complaints Authority (AFCA) for Australian resident clients; or 

• the Financial Disputes Resolution Service (FDRS) for New Zealand resident clients. 

AFCA and FDRS are independent external dispute resolution schemes who will make a determination after reviewing your complaint and all relevant issues, for example any relevant laws. 

AFCA and FDRS have the authority to resolve the complaint and Axi will be bound by their determination. Should you decide to lodge a complaint with AFCA or FDRS, you can do so free of charge. 

More information about the Australian Financial Complaints Authority (AFCA) is available from its website and for Financial Disputes Resolution Service (FDRS)  is available from its website.