Removing a Payment Method

To remove stored payment details from your Axi profile, please contact our Customer Support Team to confirm your account number and a reason for removing the payment method.

Removing a debit/credit card

To remove a debit/credit card from your account profile, you must verify the request by providing photographic copies of the front and back of the card. This verification is required for fraud protection and to help ensure the security of your account. 

Please note: All photos must clearly display the full card, with all four corners visible. 

The Front copy must show the following details:  

• Cardholder name 
• Expiry date 
• Name of the bank/institution 
• First AND last four digits of the card number – IMPORTANT: For additional security, please ensure the center 8 digits are covered before submitting the image 

For the Back copy, it must show the following details 

• Your signature - IMPORTANT: For additional security, please ensure your CVC2/CVV2 number (last 3 digits) is covered before submitting the image 

If you cannot provide a copy of the card (e.g., the card is lost/stolen, you do not possess it anymore) please contact us stating the reason why you cannot provide the card copies, so we can remove the card from the system.

Please note: For the security of your account, additional information may be requested.

Stolen or Lost Card

If your card is lost or stolen, or the account is closed, please contact our Client Services team to request the removal of the card from our system. In the email, please confirm your account number and state the reason you wish to remove the card.

Please note: For the security of your account, additional information may be requested.