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CATEGORIES

  • Negative Balance
    • Negative Balance and Protection

    • Slippage and Negative Balance Scenarios

    • Client Classification

  • Complaint
    • How can I make a complaint?

    • Complaint - External Dispute Resolution

  • Regulator
    • Is Axi licensed and regulated?

    • Unclaimed Monies

  • Company and Working Hours
    • How do I contact Axi customer support?

    • What hours is Axi open?

    • What services does Axi provides?

    See all 6 questions
  • Setting up an Account
    • How long does it take to verify my account and get login details?

    • How can I submit documents if I didn't provide them when opening my account?

    • Why has my account not been verified?

    See all 9 questions
  • How to start trading with Axi
    • Does Axi offer bonuses or special promotions?

    • What is Slippage?

    • I can't remember my account number and can’t log in to my account. What should I do?

    See all 16 questions
  • MetaTrader 4 - General Information
    • Does Axi offer MT5 trading accounts?

    • Can I change my MT4 trading account into an MT5 trading account?

    • What is MetaTrader 4 (MT4)?

    See all 9 questions
  • MT4 Windows
    • Windows: How to Place an Order in MT4

    • MT4: How do I show the ASK price?

    • How do I set a Stop Loss or Take Profit?

    See all 12 questions
  • MT4 Android
    • Placing/Modifying/Viewing/Closing trades/orders via Android

    • How to download and Remove the MT4 platform on my Android device

    • How to log in and log out of MT4 on Android

    See all 9 questions
  • MT4 MacBook
    • MacBook: How to Place an Order in MT4

    • MT4: How do I show the ASK price?

    • MacBook: How do I set a Stop Loss or Take Profit?

    See all 12 questions
  • MT4 iPhone
    • How to download and Remove the MT4 platform on an iPhone device

    • How to log in and log out of MT4 on iPhone

    • Can I use multiple accounts on the MT4 iPhone app?

    See all 11 questions
  • MT4 WebTrader
    • Navigating MT4 WebTrader

    • Adding Symbols to the MT4 WebTrader

    • How to Place an Order via MT4 WebTrader

    See all 5 questions
  • Margin and Leverage
    • Margin Stop Out level

    • What is a Margin call?

    • Everything you should know about Margin

    See all 8 questions
  • MT4 Troubleshooting
    • Is my Stop Loss guaranteed?

    • What is slippage?

    • How to show the Ask and Bid Line

    See all 48 questions
  • Account Types
    • Choosing a trading account

    • Do you offer Axi Select for clients in my country?

    • What is the difference between Standard and Pro trading accounts?

    See all 5 questions
  • Axi Elite
    • How can I apply for an Axi Elite Account?

    • Axi Elite Account

    • Axi Elite requirements and criteria

  • Demo Accounts
    • Adding or Removing Funds from my Demo Account

    • Demo Account Expiration

    • Changing Leverage of my Demo Account

    See all 9 questions
  • Joint and Corporate Accounts
    • All about Corporate Account

    • Important definitions for Corporate Accounts

    • All About Joint account

  • Swap Free / Islamic Trading Account
    • Swap Free/ Islamic Trading Accounts

  • Inactive / Archived Account
    • Will I always be charged an inactivity fee?

    • Why was I charged twice for inactivity fees?

    • What is an Inactive / Archived Account?

    See all 5 questions
  • Bank Account
    • I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?

    • How do I upload a bank statement to get my money back?

    • Depositing and Withdrawing via Bank Account

    See all 5 questions
  • Funding your Trading Account
    • What is the minimum deposit amount?

    • Are Broker to Broker transfers allowed?

    • When will my deposit reach my account?

    See all 10 questions
  • Withdrawing from your Trading Account
    • Understanding Return to Source and Profit Rules

    • How long does a withdrawal take?

    • Why I have not received my withdrawal?

    See all 11 questions
  • Payment Methods
    • What should I do if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

    • Adding a Payment Method

    • Updating a Payment Method

    See all 4 questions
  • Internal Transfer
    • Internal Transfer

  • Fees & Charges in my Trading Account
    • What is Swap, Triple Swap and Swap Rate

    • What is Rollover?

    • What is Dividend?

    See all 4 questions
  • Forex CFD
    • What is the difference between a Long or Short position in Forex?

    • Can I hold positions over the weekend and major holidays?

    • Trading hours for forex pairs and CFDs

    See all 5 questions
  • Trading Commodities and Bullion CFDs
    • How can I trade gold with Axi?

    • Trading hours for Metals and Commodities CFDs

    • Precious metals available to trade

    See all 5 questions
  • Shares CFD / Stocks
    • Trading Share CFD

    • Trading hours for share CFDs

    • Dividends & Tax on share trades

    See all 5 questions
  • Cryptocurrency CFDs
    • Trading Cryptocurrency CFD

    • Cryptocurrency fees

    • What is the difference between cryptoassets and cryptocurrency CFDs?

  • Indices trading
    • Trading hours for indices

    • What is indices trading?

    • Fee charges on indices trading

    See all 4 questions
  • Trading Calendar
    • Where can I see upcoming trading holidays and hours?

    • How can I check upcoming Futures CFD Contract Rollovers?

    • How do I find and understand the Dividend Forecast Schedule?

  • Trading Calculator
    • Trading Calculator

  • Trade Investigation
    • How to Request a Trade Investigation

  • Account Maintenance
    • I can't log in to my account. Why is my password not working?

    • I forgot my password, what should I do?

    • How do I change / reset my Axi account password?

    See all 8 questions
  • Account Security
    • What should I do if I notice unusual activity on my account?

    • Can I give someone access to my MT4 account to open/close trades? Will they have access to my personal information?

  • Documents
    • What documents can I request from Axi?

    • Do you offer any documents only displaying deposits and withdrawals?

    • Will I receive Daily Statements and Monthly Statements once I start trading?

    See all 6 questions
  • Fees and Charges
    • Do you charge account Maintenance Fee?

    • Inactivity Fees and Administrative Charges

  • Account Closure
    • How can I close my account?

    • I have more than one account, can I close just one of my accounts?

    • Will you close my account if it has a zero balance?

    See all 5 questions
  • Client Portal
    • Client Portal: Trading Accounts Tab

    • Client Portal: Funds Tab

    • Client Portal: Tools Tab

    See all 5 questions
  • Affiliates
    • How do you become an Axi Affiliate?

    • Affiliate: Payments and Commissions

    • Everything you should know about Affiliates

    See all 4 questions
  • Axi Copy Trading
    • Axi Copy Trading Troubleshooting

    • Changing the size of the trade copied

    • Copy Trading and Partnership

    See all 24 questions
  • Other Trading Tools
    • What are Expert Advisors?

    • Does Axi allow Expert Advisors?

    • Expert Advisors Issues

    See all 5 questions
  • Frequently Asked Questions (FAQs)
    • Frequently Asked Questions (FAQs)

  • Common Searches
    • Common Searches

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Still need help?

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Still need help?

We're happy to assist you, whenever you need us.

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Risk Warning: Forex and CFDs are leveraged products which carry a high level of risk. It is possible to lose all your capital. These products may not be suitable or appropriate for everyone and you should ensure that you understand the risks involved and seek independent advice if necessary.

AxiCorp Financial Services Pty Ltd (DIFC Branch) is regulated by the Dubai Financial Services Authority (DFSA) and holds a category 4 license with a 'Retail' endorsement and is not authorized to hold client assets or client money. Therefore the client money rules do not apply to the business currently undertaken by AxiCorp Financial Services Pty Ltd (DIFC Branch).

Axi is a brand name of AxiCorp Financial Services Pty Ltd (AxiCorp). AxiCorp (ACN 127 606 348) is authorised and regulated by the Australian Securities & Investments Commission (ASIC) AFSL number 318232.

Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. You could lose substantially more than your initial investment. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset.

Information contained on this website is of a general nature only. AxiCorp does not consider your financial objectives or personal circumstances. AxiCorp recommends that you seek independent advice.

All services are provided on an execution-only basis and no communication should be construed as a recommendation to buy, hold or sell any of the financial products issued by AxiCorp.

A Product Disclosure Statement (PDS) for our financial products and our Financial Services Guide (FSG) are available at www.axi.com or can be obtained free of charge by calling AxiCorp on 1300 888 936 (+61 2 9965 5830). The PDS and FSG are important documents and should be reviewed prior to deciding whether to acquire, hold or dispose of AxiCorp's financial products.

AxiCorp Financial Services Pty Ltd is an AFMA Member Organisation.