Knowledge base
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Account and Billing
Client Money
Account Admin
- Do you charge account maintenance fee?
- What happens to my money if I die?
- How do I appoint a Power of Attorney?
- How can I close my account?
- I forgot my password – what do I do?
- How do I change my leverage?
Account Opening
- My country isn’t on the list to open an account. Why?
- Why was I required to provide additional documents?
- How much money do I need to open a trading account?
- Can I start with a Standard account and change to a Pro account later?
- Does Axi offer Swap Free accounts?
- Can I open a joint account?
Deposit and Withdrawal
- Will Axi process withdrawals to e-wallets?
- Withdrawal Status Explained
- What is considered a 3rd party?
- Can I deposit and withdraw funds to third parties?
- What if I have open positions when I submit a withdrawal request?
- What should I do if the card I used to fund my account with is closed, lost, stolen or expired ?
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General
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Markets
Margins and Leverage
Forex
- What is Over The Counter (OTC) trading?
- Can I hold positions over the weekend and major holidays?
- What is the difference between a Long or Short position in Forex?
- How do I know when major economic news announcements are due?
- How are currency prices determined?
- Can I place a trade when the market is closed?
Metals
- What are the pip values on precious metals?
- How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
- What is the minimum trade size for Gold/Silver/Platinum/Palladium?
- What are the trading hours for precious metals?
- What are the trading symbols for Gold, Silver, Palladium and Platinum?
CFDs
- Where do you get the pricing for oil from?
- What type of oil contracts do you offer?
- How do I calculate my margin requirement for a CFD commodity position?
- How do I calculate my margin requirement for an Equity Index position?
- What is the minimum volume I can trade for a CFD product?
- Are there any swap (rollover) charges for CFDs?
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MetaTrader 4
MT4 iPhone
- What types of orders can I place on my iPhone app?
- How do I zoom in/out of the chart on my iPhone app?
- Can I place a trailing stop on the iPhone app?
- Can I use EAs on the iPhone app?
- Can I add custom indicators to the iPhone app?
- Can I use indicators on the MT4 iPhone app?
MT4 Mac
MT4 Android
- What types of orders can I place on my Android MetaTrader4 app?
- How can I zoom in and out of the chart on my MetaTrader 4 Android app?
- Can I place a trailing stop on the Android MT4 app?
- Can I use EAs on the Android MT4 app?
- Can I add custom indicators to the Android MT4 app?
- Can I use indicators on the Android MT4 app?
MT4 Troubleshooting
- What is an Invalid Stop Loss (SL) or Take Profit (TP)?
- What are "Off Quotes"?
- What does the "Market Closed" notification mean?
- Why am I seeing a "Not Enough Money" notification?
- MetaTrader 4 Connectivity Issues
- What does the "Old Version" notification mean?
MetaTrader 4 Platform
- The chart price appeared to reach my Take Profit but did not trigger. Why?
- How do I know if my EA is active?
- How do I install an Expert Advisor on MT4?
- What are offline charts?
- Why does my platform not perform the live update?
- Why are there gaps on my chart? How do I fix these gaps?
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Partnerships
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Trading Accounts
Axi Elite
- Can I open an Axi Elite account if I have an Islamic faith?
- How do I qualify for an Axi Elite account?
- What is the turnaround time to be enrolled into the Axi Elite program?
- How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
Demo Accounts
- Can I delete trades from my Demo account history?
- How do I back test on a Demo account?
- How do I change my Demo account leverage?
- How do I top up my Demo account with funds?
- Are the spreads on your demo account the same as live?
- Can I trade all products (FX, CFDs, commodities) from one Demo account?
Islamic Trading Account
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Trading Tools
