Knowledge base
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About Axi
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MetaTrader 4
MetaTrader 4 - General Information
- Working with Charts
- What is Navigator?
- What is Terminal Window?
- What is MetaTrader 4 (MT4)?
- What Market Watch?
- How much do I need to open a trade position?
MT4 Android
- How do I download the Android app for MetaTrader 4 (MT4)?
- How do I log in to my account using the Android apps for MT4?
- Can I use multiple accounts on MT4 for Android?
- How do I add currency pairs to the Quotes list on MT4 for Android?
- How do I modify a trade on MT4 for Android?
- Can I use indicators on the Android MT4 app?
MT4 MacBook
MT4 iPhone
- How do I zoom in/out of the chart on my iPhone app?
- Can I use the MT4 iPhone app for multiple accounts?
- How do I add currency pairs to the Quotes list on my MT4 iPhone app?
- How do I modify a trade on the iPhone app for MT4?
- Can I use indicators on the MT4 iPhone app?
- How do I view my account history on the MT4 iPhone app?
MT4 WebTrader
- Navigating MT4 WebTrader
- Adding Symbols to the MT4 WebTrader
- Placing/Modifying/Closing trades/orders via MT4 WebTrader
- How do I know if my EA is active?
- How do I install an Expert Advisor on MT4?
- What are offline charts?
MT4 Troubleshooting
- Why does my platform not perform the live update?
- How can I show multiple charts on my platform?
- Is it possible to use TradingView?
- What is the maximum number of orders I can open per day?
- What is your execution time?
- How can I download the Historical Data?
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Trading Accounts
Joint and Corporate Accounts
Account Types
Inactive / Archived Account
Axi Elite
Demo Accounts
- Opening a Demo Account
- Difference between a Live and a Demo account
- Are the spreads on your demo account the same as live?
- Demo Account Expiration
- Adding or Removing Funds from my Demo Account
- Reset password on a Demo account
Swap Free / Islamic Trading Account
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Deposits and Withdrawals
Bank Account
Withdrawing from your Trading Account
- Making a Withdrawal
- Minimum withdrawals and Withdrawal fees
- How long does a withdrawal take?
- Why I have not received my withdrawal?
- Withdrawal Rules and Cancellation Policy
- Negative Balance and Withdrawal
Funding your Trading Account
- What can I do to avoid being a victim of a fraud?
- Making a Deposit
- Unsuccessful Deposit
- What is the minimum deposit amount?
- When will my deposit reach my account?
- Deposit fees
Payment Methods
Internal Transfer
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Markets
Forex
- How do I know when major economic news announcements are due?
- Can I hold positions over the weekend and major holidays?
- How do I calculate Profit and Loss?
- What is Over The Counter (OTC) trading?
- What is the difference between a Long or Short position in Forex?
- How are currency prices determined?
Metals
- What are the pip values on precious metals?
- How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
- What is the minimum trade size for Gold/Silver/Platinum/Palladium?
- What are the trading hours for precious metals?
- What are the trading symbols for Gold, Silver, Palladium and Platinum?
Margins and Leverage
- Can I lose more money than I have in my account?
- Will I be warned if I have low margin?
- Can I lose more money than I have in my account?
- What is a Margin Call?
- What if my account balance falls below my margin requirement?
- What’s the difference between Initial Margin, Variation Margin and Total Margin?
CFDs
- Where do you get the pricing for oil from?
- What type of oil contracts do you offer?
- How do I calculate my margin requirement for a Commodity Future CFD position?
- How do I calculate my margin requirement for an Equity Index position?
- What is the minimum volume I can trade for a CFD product?
- Are there any swap (rollover) charges for CFDs?
Trade Investigation
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My Axi Account
Documents
Fees and Charges
Client Portal
Account Closure
Account Maintenance
Setting up an Account
Deposit and Withdrawal
- Will Axi process withdrawals to e-wallets?
- Withdrawal Status Explained
- What do the following terms on my platform mean: balance, equity, margin, free margin and margin level?
- What is considered a 3rd party?
- Can I deposit and withdraw funds to third parties?
- What if I have open positions when I submit a withdrawal request?
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Partnerships
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General