Client Service Team
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Activity overview
Latest activity by Client Service Team-
Client Service Team created an article,
Withdrawal Status Explained
A withdrawal will transition through different statuses prior to being released from Axi. The below table outlines each status. Status Information Bank Account Verification Pending Your...
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Client Service Team created an article,
Do you charge account maintenance fee?
We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...
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Client Service Team created an article,
How do I open an Islamic Elite trading account?
Opening an Swap Free or Islamic Trading Account with Axi is easy! You can choose the option when applying to open your first account with Axi or simply contact our Client Services team and we’ll he...
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Client Service Team created an article,
How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
You may reach out to us through our live chat, email or give us a call to confirm your enrolment status.
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Client Service Team created an article,
Will I be warned if I have low margin?
It is the responsibility of the client, not AxiTrader, to monitor positions and make any margin payments as they become due. AxiTrader will do its best to notify any client approaching a margin cal...
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Client Service Team created an article,
Can I lose more money than I have in my account?
When you apply leverage to a trade, the potential exists to lose more than the monies you have deposited in your trading account. In general, the greater the leverage the higher the potential retur...
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Client Service Team created an article,
What is a Margin Call?
If you don’t have enough funds in your account to cover a potential loss, your trade may be placed into “Margin Call”. If this happens, AxiTrader is able to close your positions in order to minimis...
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Client Service Team created an article,
What if my account balance falls below my margin requirement?
If you receive notification that your account has insufficient margin, you’ll have the option to: Close one or more of your open position(s), in order to reduce your Initial Margin; and/or Add more...
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Client Service Team created an article,
What’s the difference between Initial Margin, Variation Margin and Total Margin?
Initial Margin is the minimum balance you need to have in your account to open a position. Variation Margin is the unrealised profit (or loss) on open positions or transactions. Your Total Margin r...
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Client Service Team created an article,
What’s the maximum leverage I can have?
Depending on your region, AxiTrader offers up to 400:1 leverage for standard trading accounts.