Complaint - External Dispute Resolution

Complaint - External Dispute Resolution

In addition to our internal dispute resolution procedure, if you are not satisfied with our final response, it is your right to complain to: 

• The Australian Financial Complaints Authority (AFCA); or 

• The Dubai Financial Services Authority (DFSA)

AFCA is an independent external dispute resolution scheme while DFSA is an independent regulator of financial services, who will make a determination after reviewing your complaint and all relevant issues, for example any relevant laws. 

AFCA and DFSA have the authority to resolve the complaint and Axi will be bound by their determination. Should you decide to lodge a complaint with AFCA or DFSA, you can do so free of charge. 

More information about the Australian Financial Complaints Authority (AFCA) is available from its website and for the Dubai Financial Services Authority(DFSA) is available from its website.