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CATEGORIES

  • Negative Balance
    • Negative Balance and Protection

    • Slippage and Negative Balance Scenarios

    • Client Classification

  • Complaint
    • How can I make a complaint?

    • Complaint - External Dispute Resolution

  • Regulator
    • Is Axi licensed and regulated?

  • Company and Working Hours
    • How do I contact Axi customer support?

    • What hours is Axi open?

    • What services does Axi provides?

    See all 6 questions
  • MetaTrader 4 - General Information
    • Can I change my MT4 trading account into an MT5 trading account?

  • MT4 Android
    • How do I modify a trade on MT4 for Android?

    • How do I download the Android app for MetaTrader 4 (MT4)?

    • How do I log in to my account using the Android apps for MT4?

    See all 10 questions
  • MT4 Mac
    • How do I set up EAs and indicators on MT4 for Mac?

    • Can I transfer EAs and Indicators from Windows to Mac?

    • How do I install MT4 on a Mac?

  • MT4 iPhone
    • How do I log in to my account using the MT4 iPhone app?

    • How do I log out of the MT4 iPhone app?

    • Can I use the MT4 iPhone app for multiple accounts?

    See all 9 questions
  • MetaTrader 4 Platform
    • How do I know if my EA is active?

    • How do I install an Expert Advisor on MT4?

    • Why does my platform not perform the live update?

    See all 45 questions
  • Margins and Leverage
    • Will I be warned if I have low margin?

    • Can I lose more money than I have in my account?

    • What is a Margin Call?

    See all 6 questions
  • MT4 Troubleshooting
    • Why am I seeing a "Not Enough Money" notification?

    • What does the "Market Closed" notification mean?

    • What does the "Trade is disabled" notification mean?

    See all 12 questions
  • Axi Elite
    • How do I open an Islamic Elite trading account?

    • Can I open an Axi Elite account if I have an Islamic faith?

    • How do I qualify for an Axi Elite account?

    See all 4 questions
  • Demo Accounts
    • Are the spreads on your demo account the same as live?

    • How do I top up my Demo account with funds?

    • Can I delete trades from my Demo account history?

    See all 10 questions
  • Islamic Trading Account
    • Are there any special conditions I need to know about?

    • Is there any additional cost to open an Islamic account?

    • How do I open an Islamic account?

  • Fees & Charges in my Trading Account
    • Why have your spreads changed recently?

  • Forex
    • What is the difference between a Long or Short position in Forex?

    • Can I hold positions over the weekend and major holidays?

    • How do I calculate Profit and Loss?

    See all 17 questions
  • Metals
    • What are the pip values on precious metals?

    • How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?

    • What is the minimum trade size for Gold/Silver/Platinum/Palladium?

    See all 5 questions
  • Cryptocurrency CFD
    • What is Bitcoin mining?

    • What are the advantages of trading Bitcoin with AxiTrader?

    • Can I trade Bitcoin with AxiTrader?

    See all 6 questions
  • CFDs
    • Where do you get the pricing for oil from?

    • What type of oil contracts do you offer?

    • How do I calculate my margin requirement for a CFD commodity position?

    See all 14 questions
  • Account Admin
    • Do you charge account maintenance fee?

    • I forgot my password, what should I do?

    • What happens to my money if I die?

    See all 11 questions
  • Account Closure
    • Who are the shareholders/Ultimate Beneficial Owners that I need to declare?

    • How long is the process of opening a corporate account?

    • Do you need any additional documents if I am a resident of the USA or Puerto Rico?

    See all 9 questions
  • Deposit and Withdrawal
    • Will Axi process withdrawals to e-wallets?

    • Withdrawal Status Explained

    • What do the following terms on my platform mean: balance, equity, margin, free margin and margin level?

    See all 15 questions
  • Affiliates
    • How do I become an Introducing Broker?

  • Axi Copy Trading
    • Axi Copy Trading Troubleshooting

    • Changing the size of the trade copied

    • Copy Trading Multi Account Feature

    See all 23 questions
  • Other Trading Tools
    • What are Expert Advisors?

    • Does Axi allow Expert Advisors?

    • Expert Advisors Issues

    See all 5 questions
  • General Support
    • How do I make a complaint?

    • Does Axi have FIFO trade rules?

    • Will you close my live account if it has a zero account balance?

    See all 9 questions

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Risk Warning: Forex and CFDs are leveraged products which carry a high level of risk. It is possible to lose all your capital. These products may not be suitable or appropriate for everyone and you should ensure that you understand the risks involved and seek independent advice if necessary.

AxiCorp Financial Services Pty Ltd (DIFC Branch) is regulated by the Dubai Financial Services Authority (DFSA) and holds a category 4 license with a 'Retail' endorsement and is not authorized to hold client assets or client money. Therefore the client money rules do not apply to the business currently undertaken by AxiCorp Financial Services Pty Ltd (DIFC Branch).

Axi is a brand name of AxiCorp Financial Services Pty Ltd (AxiCorp). AxiCorp (ACN 127 606 348) is authorised and regulated by the Australian Securities & Investments Commission (ASIC) AFSL number 318232.

Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. You could lose substantially more than your initial investment. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset.

Information contained on this website is of a general nature only. AxiCorp does not consider your financial objectives or personal circumstances. AxiCorp recommends that you seek independent advice.

All services are provided on an execution-only basis and no communication should be construed as a recommendation to buy, hold or sell any of the financial products issued by AxiCorp.

A Product Disclosure Statement (PDS) for our financial products and our Financial Services Guide (FSG) are available at www.axi.com or can be obtained free of charge by calling AxiCorp on 1300 888 936 (+61 2 9965 5830). The PDS and FSG are important documents and should be reviewed prior to deciding whether to acquire, hold or dispose of AxiCorp's financial products.

AxiCorp Financial Services Pty Ltd is an AFMA Member Organisation.