Knowledge base

• Account and Billing (DFSA)

  Account Admin

  • Do you charge account maintenance fee?
  • What happens to my money if I die?
  • How do I appoint a Power of Attorney?
  • How can I close my account?
  • I forgot my password – what do I do?
  • How do I change my leverage?

  See all 10 articles

  Account Opening

  • My country isn’t on the list to open an account. Why?
  • Why was I required to provide additional documents?
  • How much money do I need to open a trading account?
  • Can I start with a Standard account and change to a Pro account later?
  • Does Axi offer Swap Free accounts?
  • Can I open a joint account?

  See all 12 articles

  Deposit and Withdrawal

  • Withdrawal Status Explained
  • What is considered a 3rd party?
  • Can I deposit and withdraw funds to third parties?
  • What if I have open positions when I submit a withdrawal request?
  • What should I do if the card I used to fund my account with is closed, lost, stolen or expired ?
  • Can I add a new Bank account to withdraw to?

  See all 15 articles

• General

  General Support

  • How do I make a complaint?
  • Does Axi have FIFO trade rules?
  • Will you close my live account if it has a zero account balance?
  • How can I get a tax statement for the year for my account?
  • What times is Live Chat available?
  • Can I visit your offices?

  See all 9 articles

  About Axi

  • Do you have 24 hour support?
  • Who owns Axi?

• Markets

  Margins and Leverage

  • Will I be warned if I have low margin?
  • Can I lose more money than I have in my account?
  • What is a Margin Call?
  • What if my account balance falls below my margin requirement?
  • What’s the difference between Initial Margin, Variation Margin and Total Margin?
  • What’s the maximum leverage I can have?

  Bitcoin

  • What is Blockchain?
  • What is Bitcoin mining?
  • What are the advantages of trading Bitcoin with AxiTrader?
  • What is a Bitcoin Wallet?
  • Do I own the actual Bitcoin when trading it with AxiTrader?
  • Can I trade Bitcoin with AxiTrader?

  See all 8 articles

  Forex

  • What is Over The Counter (OTC) trading?
  • Can I hold positions over the weekend and major holidays?
  • What is the difference between a Long or Short position in Forex?
  • How do I know when major economic news announcements are due?
  • How are currency prices determined?
  • Can I place a trade when the market is closed?

  See all 22 articles

  Metals

  • What are the pip values on precious metals?
  • How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
  • What is the minimum trade size for Gold/Silver/Platinum/Palladium?
  • What are the trading hours for precious metals?
  • What are the trading symbols for Gold, Silver, Palladium and Platinum?

  CFDs

  • Where do you get the pricing for oil from?
  • What type of oil contracts do you offer?
  • How do I calculate my margin requirement for a CFD commodity position?
  • How do I calculate my margin requirement for an Equity Index position?
  • What is the minimum volume I can trade for a CFD product?
  • Are there any swap (rollover) charges for CFDs?

  See all 15 articles

• MetaTrader 4

  MT4 iPhone

  • What types of orders can I place on my iPhone app?
  • How do I zoom in/out of the chart on my iPhone app?
  • Can I place a trailing stop on the iPhone app?
  • Can I use EAs on the iPhone app?
  • Can I add custom indicators to the iPhone app?
  • Can I use indicators on the MT4 iPhone app?

  See all 18 articles

  MT4 Mac

  • Does your NextGen software work with the MAC MT4?
  • Can I transfer EAs and Indicators from Windows to Mac?
  • How do I set up EAs and indicators on MT4 for Mac?
  • How do I install MT4 on a Mac?

  MT4 Android

  • What types of orders can I place on my Android MetaTrader4 app?
  • How can I zoom in and out of the chart on my MetaTrader 4 Android app?
  • Can I place a trailing stop on the Android MT4 app?
  • Can I use EAs on the Android MT4 app?
  • Can I add custom indicators to the Android MT4 app?
  • Can I use indicators on the Android MT4 app?

  See all 18 articles

  MT4 Troubleshooting

  • What is an Invalid Stop Loss (SL) or Take Profit (TP)?
  • What are "Off Quotes"?
  • What does the "Market Closed" notification mean?
  • Why am I seeing a "Not Enough Money" notification?
  • MetaTrader 4 Connectivity Issues
  • What does the "Old Version" notification mean?

  See all 9 articles

  MetaTrader 4 Platform

  • The chart price appeared to reach my Take Profit but did not trigger. Why?
  • How do I know if my EA is active?
  • How do I install an Expert Advisor on MT4?
  • Why does my platform not perform the live update?
  • Why are there gaps on my chart? How do I fix these gaps?
  • What does OHLC on a chart mean?

  See all 49 articles

• Partnerships

  Affiliates

  • Is there any restriction on the withdrawal of the affiliate commission?
  • What commission will I get if I become your partner?
  • How do I become an Introducing Broker?

• Trading Accounts

  Axi Elite

  • How do I open an Islamic Elite trading account?
  • Can I open an Axi Elite account if I have an Islamic faith?
  • How do I qualify for an Axi Elite account?
  • What is the turnaround time to be enrolled into the Axi Elite program?
  • How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?

  Demo Accounts

  • Can I delete trades from my Demo account history?
  • How do I back test on a Demo account?
  • How do I change my Demo account leverage?
  • How do I top up my Demo account with funds?
  • Are the spreads on your demo account the same as live?
  • Can I trade all products (FX, CFDs, commodities) from one Demo account?

  See all 10 articles

  Islamic Trading Account

  • Are there any special conditions I need to know about?
  • Is there any additional cost to open an Islamic account?
  • How do I open an Islamic account?

• Trading Tools

  MyFXBook

  • How do I set up a MyFXbook AutoTrade account?