Knowledge base
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About Axi
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MetaTrader 4
MT4 Android
- How do I log in to my account using the Android apps for MT4?
- How do I modify a trade on MT4 for Android?
- Can I use multiple accounts on MT4 for Android?
- How do I download the Android app for MetaTrader 4 (MT4)?
- How do I log out of MT4 for Android?
- How do I add currency pairs to the Quotes list on MT4 for Android?
MT4 Mac
MT4 iPhone
- How do I log in to my account using the MT4 iPhone app?
- How do I log out of the MT4 iPhone app?
- Can I use the MT4 iPhone app for multiple accounts?
- How do I modify a trade on the iPhone app for MT4?
- How do I add currency pairs to the Quotes list on my MT4 iPhone app?
- Can I use indicators on the MT4 iPhone app?
MetaTrader 4 Platform
- How do I know if my EA is active?
- How do I install an Expert Advisor on MT4?
- Why does my platform not perform the live update?
- Why are there gaps on my chart? How do I fix these gaps?
- What does OHLC on a chart mean?
- What does the volume on my chart indicate?
MT4 Troubleshooting
- What is an Investor Password?
- The chart price appeared to reach my Take Profit but did not trigger. Why?
- What is an Invalid Stop Loss (SL) or Take Profit (TP)?
- What are "Off Quotes"?
- What does the "Market Closed" notification mean?
- Why am I seeing a "Not Enough Money" notification?
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Trading Accounts
Axi Elite
- How do I open an Islamic Elite trading account?
- Can I open an Axi Elite account if I have an Islamic faith?
- How do I qualify for an Axi Elite account?
- What is the turnaround time to be enrolled into the Axi Elite program?
- How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?
Demo Accounts
- Are the spreads on your demo account the same as live?
- How do I top up my Demo account with funds?
- Can I delete trades from my Demo account history?
- How do I back test on a Demo account?
- How do I change my Demo account leverage?
- Can I trade all products (FX, CFDs, commodities) from one Demo account?
Islamic Trading Account
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Markets
Forex
- What is the difference between a Long or Short position in Forex?
- Can I hold positions over the weekend and major holidays?
- How do I calculate Profit and Loss?
- What is Over The Counter (OTC) trading?
- How are currency prices determined?
- What’s the difference between a Pip, Tick and Point?
Metals
- What are the pip values on precious metals?
- How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades?
- What is the minimum trade size for Gold/Silver/Platinum/Palladium?
- What are the trading hours for precious metals?
- What are the trading symbols for Gold, Silver, Palladium and Platinum?
Cryptocurrency CFD
Margins and Leverage
CFDs
- Where do you get the pricing for oil from?
- What type of oil contracts do you offer?
- How do I calculate my margin requirement for a CFD commodity position?
- How do I calculate my margin requirement for an Equity Index position?
- What is the minimum volume I can trade for a CFD product?
- Are there any swap (rollover) charges for CFDs?
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Account and Billing (DFSA)
Account Admin
- Do you charge account maintenance fee?
- What happens to my money if I die?
- How do I appoint a Power of Attorney?
- How can I close my account?
- I forgot my password – what do I do?
- How do I change my leverage?
Deposit and Withdrawal
- Will Axi process withdrawals to e-wallets?
- Withdrawal Status Explained
- What do the following terms on my platform mean: balance, equity, margin, free margin and margin level?
- What is considered a 3rd party?
- Can I deposit and withdraw funds to third parties?
- What if I have open positions when I submit a withdrawal request?
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Partnerships
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Trading Tools
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General