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Client Service Team

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آخر نشاط بواسطة Client Service Team
  • Client Service Team أنشأ مقالاً،

    Do you charge account maintenance fee?

    We do not charge account maintenance fee on active accounts. However, we do charge a fee on inactive accounts (“inactivity fee”) Inactive Accounts are accounts that have had no open trades for ...

  • Client Service Team أنشأ مقالاً،

    Can I open an Axi Elite account if I have an Islamic faith?

    Yes you can. We offer a swap-free Islamic Elite trading account available in USD currency only. You may reach out to us through our live chat, email or give us a call and we will help you through t...

  • Client Service Team أنشأ مقالاً،

    How do I qualify for an Axi Elite account?

    To qualify for an Axi Elite account, you must have an account balance of USD 25,000.

  • Client Service Team أنشأ مقالاً،

    What is the turnaround time to be enrolled into the Axi Elite program?

    The turnaround time is about 3-5 business days to be successfully enrolled into the program.

  • Client Service Team أنشأ مقالاً،

    How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?

    You may reach out to us through our live chat, email or give us a call to confirm your enrolment status.

  • Client Service Team أنشأ مقالاً،

    Can I refer customers without becoming an Affiliate or an IB?

    Referring customers without being a corporate partner of AxiTrader can only be done by clients with a live account. AxiTrader offers a ‘Refer a Friend’ bonus to clients introducing friends or assoc...

  • Client Service Team أنشأ مقالاً،

    What is the maximum coverage?

    The Compensation Fund will only cover judgments up to €20,000 per client. 

  • Client Service Team أنشأ مقالاً،

    Who is covered?

    It is very important to understand that fund will only be used for a judgment that has been made by the Financial Commission; a member’s entire client base is not entitled to a payout from the comp...

  • Client Service Team أنشأ مقالاً،

    How is the Compensation Fund financed?

    The Compensation Fund is financed by the Financial Commission through the allocation of 10% of the monthly membership dues to the fund.

  • Client Service Team أنشأ مقالاً،

    How does it work?

    The Compensation Fund acts as an insurance policy for members’ clients. This fund will be held in a separate bank account and be only used should a member refuse to adhere to a judgment from the Fi...